Public Safety Dispatcher - University Police Department

About the role

The WVU Police Communications Officer serves as a support system to maintain the safety and security of the campus community, parents, and visitors in a fast-paced stressful environment. Maintains all inbound and outbound communications for the WVU Police Department and assists surrounding agencies. Provides investigative, administrative, and field support to the department. Provides non-emergency information services to students, faculty, staff, and the community when requested 24/7.

Responsibilities

• Maintain contact with WVU parking and transportation, facilities management, Health Sciences Center and roads and grounds personnel.
• Dispatch calls for custodians, fire control, maintenance, and parking issues.
• Conduct status checks of officers as mandated by department.
• Afford risk level of information received from caller and determine units needed to respond.
• Handle panicked and high-stressed callers during times of crisis, including but not limited to; suicide threats, missing/lost students, sexual assaults, active shooter situations, and fights in progress.
• Provide officers with pertinent information regarding descriptions of persons, vehicles, etc. as learned and/or gained by using resources available in the Communications Center or as received by caller.
• Utilize mapping software to determine caller’s location and ensure proper judgment is notified of the incident.
• Transmit and/or receive communications from local, outside agencies and/or the public, noting any hazardous conditions (manmade or natural) and dispatch the appropriate persons to the scene for investigation and the implementation of corrective action.
• Access Siemens Fire Alarm System for all WVU Morgantown Campus Property. Respond with appropriate response during a fire alarm activation.
• Receive incoming calls from all parking gates throughout Morgantown Campus. Raise, lower, and lock gates as according to policy and traffic patterns.
• Communicate with assisting agencies that are providing support and assistance.
• Monitor the Radiation (RMS) and activate emergency protocol if system failure or terrorist breach to minimize exposure causing severe illness and or death.
• Operate a multiline telecommunications system (VoIP phone), disseminating calls to appropriate personnel, taking messages, transferring calls to the proper division.
• Provide information requested and/or obtain through resources available in the Communications Center and provide proper contact.
• Have two-way communication with all elevators on campus in the event of an entrapment or requests for regular maintenance.
• Maintain accurate list and answer all Blue Emergency phones throughout campus.
• Update and maintain emergency contact information to (include but limited to emergency alert numbers, emergencies involving students, faculty, staff, officers, and campus community, building supervisors, alarm responses).
• Possess knowledge of medical amnesty laws to protect reporting parties to provide aid.
• Perform office duties & legal clerical work to include but not limited to: filing of reports, citations, entry of tickets in Parking Flex, handling cash and credit cards for tows and fingerprint cards, protective orders, warrants, trespassing papers, shift sheets, accident forms, entry and removal forms, waivers and sex offender registry, operate phone system, take messages, customer service, fax, email, scan, compile stat reports, conduct bi-annual incident report audits, serve as a support system for investigations, assist administration and supervisor with assigned projects.
• Master operations of multiple software programs such as; CS Gold , QVMS, Avtec, Central Square, Avigilon, Lynx Panic Alarms, Parking Flex, 911 hang up, Star-Rez, Omnilert, LiveSafe, Advocate and Radiation Safety alarms, etc.
• Monitor multiple alarm systems such as Job accommodations, Bursar’s office, dairy farm, gamma knife, Health Sciences Center. Notify designated contact persons of activated alarms, dispatch officers, maintenance, MECCA and/or the fire department.
• Fingerprinting through digital live-scan machine for employment purposes will be conducted by the Communications Safety officers for WVU and outside agencies.
• Redact reports that have been court ordered to include but not limited to; fingerprint cards, photos, arrest log, electronic incident database.
• Function as central dispatch for all University when University Emergency Operations Center is activated and performs other related duties as assigned.
• Operate the W.E.A.P.O.N.S (West Virginia Automated Police Network System) Includes NCIC (National Crime Information System), NLETS (National Law Enforcement Telecommunications System), and CJIS (Criminal Justice Information System).
• Communications Officers conduct background checks for employment and criminal activity. Entering or cause to be entered, missing persons, stolen property, wanted persons, in a nationwide database.
• This system contains highly sensitive materials regulated by state and federal laws.
• Communications Officers are mandated to ensure the integrity of contents and access to unauthorized persons.
• Due to security, access to the communications center is limited; communications officers will restrict entry to authorized personnel conducting official business.
• Audits are conducted by state and federal agencies at random.
• Always requires two CSOs to be readily available to respond to outside law enforcement agencies queries, and requests for information.

Qualifications

• High school diploma or GED.
• Equivalent combination of related education and/or experience will be considered.

Skills

• Advanced knowledge of computer system applications, real time control systems, radio communications.
• Ability to read and comprehend technical documents, such as laws, ordinances, procedures, technical manuals, training manuals, computer pri.
• Knowledge of medical amnesty laws to protect reporting parties to provide aid.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave?
• We strongly believe in work-life balance and keeping time for things we love outside our work.
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks.

Pay

Starting at entry rate of $18.00/hr for this position.

Schedule

Day/Midnight/Afternoon shifts