Dispatcher (TU Public Safety)

Multiple openings available. Hourly rate: $21.00

This position requires a criminal history review, pre-employment drug and physical screening, and a valid Driver’s License. Offer of employment is conditional upon successful completion of these checks.

About the role

The Dispatcher plays a critical role in Temple University’s Department of Public Safety and Temple University Police Department. Dispatchers receive, screen, and process calls from the public and police personnel, determine the priority of service requests, collect and disseminate information, dispatch appropriate resources, and enter incident details into a computer system. They also access and maintain highly sensitive materials. Dispatchers must obtain and maintain certifications as a Call Taker and Emergency Dispatcher from the Association of Public-Safety Communications Officials (APCO) during employment. Other job-related duties may be assigned.

Responsibilities

• Receive, screen, and process calls from the public and police personnel.
• Determine the priority level of requests for services.
• Collect and disseminate pertinent information from callers.
• Dispatch appropriate resources to incidents.
• Select proper situation codes and enter information into a computer system.
• Access and maintain the security of highly sensitive materials.
• Obtain and maintain APCO certifications as a Call Taker and Emergency Dispatcher.
• Perform other job-related duties as assigned.

Requirements

• Must be 18 years of age or older.
• High School diploma or equivalent.
• Valid Driver’s License.
• Must pass a background check, including criminal history review.
• Must successfully complete pre-employment drug and physical screening.

Preferred Qualifications

• Valid vehicle operator license with an excellent driving record.
• Ability to type 35 words per minute (wpm).

Skills

• Learn to maintain composure and control while obtaining information from individuals in emergency or high-stress situations, including those who are distraught, angry, frightened, abusive, hysterical, or difficult to understand.
• Learn to assess and prioritize emergency situations.
• Memorize codes, names, locations, and other detailed information.
• Observe numerous computer display screens for extended periods.
• Establish and maintain effective working relationships with customers, co-workers, University staff, and the general public.
• Excellent communication and customer service skills.
• Excellent written and organizational skills.
• Ability to prioritize tasks.