Dispatch Officer, Campus Safety

About the role

The Dispatch Officer of Campus Safety is stationed at the Main Campus Safety Headquarters and reports directly to the Director of Campus Safety. This is a community-facing position that requires engagement with the University's community and its visitors to create a safe and welcoming environment. This officer dispatches emergency services when needed and views security cameras within the Campus Safety Headquarters. The Dispatch Officer acts as a first responder in the event of an emergency while adhering to the University's guidelines.

Supervisory responsibilities

• Work collectively with the Shift Supervisor Officer and other Officers to ensure the operations of the shift

Duties and responsibilities

• Dispatch Shift Supervisor to locations of interest throughout the campus
• Answer phones and communicate with various University Departments
• Communicate with the local Police Department, EMS, Fire Department, etc. during an emergency
• Assist Residence and Student Life with enforcement of hall regulations and Code of Conduct Violations and work with other University Departments as necessary to perform duties and responsibilities
• Observe and report hazardous conditions to the Director of Campus Safety or their designee
• Ensure only authorized persons are admitted to the campus while on duty
• Direct visitors and assists as necessary
• Monitor CCTV System, Fire Panel System, Card Access and Door Access System
• Create and distribute Student ID cards with Access
• Enforce campus traffic regulations including parking, and speeding
• Enforce campus policies including smoking, alcohol usage, and drug usage
• Observe weather conditions on campus and report dangerous or unusual weather-related activity to the Director of Campus Safety or their designee
• Complete investigations of University violations, including viewing camera footage, talking with witnesses, and writing incident reports
• Act as a liaison for the College with local law enforcement and EMS when required
• May be required to perform incidental custodial and maintenance duties as required
• Performs other related duties as assigned

Qualifications

• Possess a Current Valid NYS Security License
• Clean Valid Driver's license
• CPR and First Aide Training Required
• Proficient with technology including Microsoft Office, Outlook, and Teams

Experience

• At least two years of related experience

Required skills and abilities

• Excellent verbal and written communication skills
• Excellent interpersonal skills, customer service background a plus
• Ability to cultivate a positive work environment and communication
• Excellent organizational, prioritization, and time management skills
• Ability to work well with other University departments
• Mentally analyze a situation, solve problems and make decisions under pressure in the area of responsibility
• Read and understand written instructions and communicate information and ideas in clear and concise written form
• Keep all necessary licensure current and valid

Physical requirements

• Significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, and lifting
• Must regularly stand or walk for extended periods of time in all climates

Pay

This is an hourly non-exempt position with a rate of $20.58.

Schedule

Full-time, 40 hours per week and Part-time, 29 hours per week. Work location is in person at the Manhattanville Campus. Housing is not provided.

Benefits

Manhattanville University offers a highly competitive and comprehensive benefits package, including tuition remission.