Public Safety Dispatcher (Per Diem)

About the role

The San Bruno Police Department is recruiting for Per-Diem Public Safety Dispatchers. This is a per-diem position with shifts offered based on staffing needs, including day, swing, and graveyard hours, including weekends and holidays.

Responsibilities

• Receives and transmits emergency and non-emergency telephone and radio traffic.
• Maintains and processes a variety of communications reports, records, and radio logs.
• Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.
• Maintains a high level of confidentiality.
• Performs collateral duties including a variety of related clerical tasks such as processing warrants, assisting with fingerprinting, and being accountable for handling cash, bond, and check transactions.
• Maintains various C.A.D and Record Management Files.
• Supports the Police Department by performing related duties and responsibilities as assigned.

Requirements

• Must be able to pass an extensive background investigation.
• Education: Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.
• Experience: Completion of a probationary period in a public safety agency.
• Certificates and Licenses: Must possess and maintain a valid California Driver’s License, Class C with a good driving record. Peace Officer Standards and Training (POST) Basic Dispatch Certificate is required.
• Special Requirements: Possess excellent vision and hearing skills, with ability to sit, talk, type, hear, and walk for extended periods of time as well as lift or move up to twenty-five (25) pounds.

Qualifications

• The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement.
• Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.
• Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.
• Placing a high priority on the internal and external customer’s perspective when making decisions and taking action; implementing customer-focused practices.
• Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
• Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior.
• Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
• Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization.

Benefits

This position does not provide any benefits, with the exception of paid sick leave. In accordance with the Healthy Workplaces, Healthy Families Act of 2014, all temporary, part-time, and seasonal employees, who on or after July 1, 2015, work in California for 30 or more days within a year from the commencement of employment are entitled to paid sick leave for prescribed purposes. Employees will accrue one hour of paid sick leave for every 30 hours worked and are entitled to use accrued sick days beginning on the 90th day of employment. Employees may use up to 24 hours (or 3 days) of accrued sick leave in each year of employment.

Pay

N/A

Schedule

N/A