Per Diem Public Safety Dispatcher (Temporary, Non-Benefited)

About the role

The City of Campbell's Police Department is seeking qualified candidates for Per-Diem Public Safety Dispatcher positions.

Responsibilities

• Answers all telephone calls promptly and courteously;
• Makes rapid and accurate determination of the nature of each call and the degree, severity, and location of any emergency;
• Refers non-emergency callers to the appropriate agency or other resource;
• Questions emergency callers to elicit complete and accurate information necessary for emergency response and enters information in the computer-aided dispatch system;
• Gathers information using multiple audio and visual resources;
• Selects emergency response units in exact accordance with established user agency policies and procedures;
• Promptly and properly alerts response units in exact accordance with user agency policies and procedures;
• Maintains current status on all field units;
• Closely monitors any situation presenting a potential danger to the life or safety of field personnel and takes immediate action to dispatch assistance as required;
• Maintains radio contact with field units and enforces proper channel control, discipline, and courtesy;
• Maintains records and logs reflecting the outcome and details of emergency incidents;
• Participates in training and evaluation activities to establish and maintain a high level of proficiency;
• Accesses automated law enforcement systems, inputs data and information, and makes accurate entries into automated record files in accordance with applicable laws, statutes and Department of Justice requirements;
• Builds and maintains positive working relationships with coworkers, other City employees, and the public using principles of good customer service.

Qualifications

• Graduation from an accredited high school (GED may be substituted for a high school diploma);
• Plus One year of successful recent full-time responsible experience performing work as a public safety dispatcher, within the last 5 years.

Required Documents

• Proof of successful completion of the following:
• Typing Certificate certifying a minimum of 40 wpm dated within one year of the application date;
• California POST Dispatcher Academy Certificate.

Knowledge & Abilities

• Standard communications principles and methods for public service dispatch activities;
• Standard office procedures and methods, including filing and the operation of common office equipment;
• Correct English usage, spelling, punctuation and grammar;
• Communicate clearly and concisely with persons under extreme emotional stress;
• Operate a computer aided-dispatch system;
• Establish and maintain effective working relationships with those contacted in their course of work including the general public;
• Type into a computer terminal at a net rate of 40 words per minute;
• Quickly learn the policies, procedures and performance standards pertaining to the work;
• Hear accurately and distinctly;
• Speak clearly and precisely;
• Write legibly;
• Work in a team-based environment and achieve common goals;
• Work in a confined area, wearing a headset which restricts physical movement about the work area;
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record;
• View multiple video display terminals for extended periods of time in low variable light conditions;
• Distinguish and interpret the meaning of colors on video display terminals;
• Distinguish and comprehend simultaneous communications from several sources;
• Work continuously or uninterrupted as required, standing or sitting for extended periods of time;
• Perform a high standard of customer service, professional conduct and civic responsibility.

Special Conditions

• Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours;
• A willingness to work overtime as required.

Essential Duties

• General office environment;
• Stand and/or sit for long periods of time;
• Repetitive keyboarding;
• Reach, squat, lift, and carry up to 25 pounds;
• Able to travel to various locations within and outside the City of Campbell.

Supplemental Information

• Applications are only accepted online.
• Emailed or faxed applications will not be accepted.
• Resumes should be attached separately.
• Please do not substitute "see resume" on the employment history section of the applications.
• Your application application is incomplete, you do not answer the supplemental questions, or if the required documents are not included in your application packet.

Testing Process

• Following initial screening of applications and supplemental questions, those applicants with the most appropriate qualifications will be invited to continue in the selection process.
• Online typing certificates will be accepted.
• If you do not have a typing certificate and would like to take the test in person, please schedule an appointment at a vocational school or a staffing agency.

Special Conditions

• Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours;
• A willingness to work overtime as required.

Other Requirements

• Must be able to perform all the essential functions of the job assignment.
• All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing.

Safety Note

• Essential duties require the following physical abilities and work environment:
• General office environment;
• Stand and/or sit for long periods of time;
• Repetitive keyboarding;
• Reach, squat, lift, and carry up to 25 pounds;
• Able to travel to various locations within and outside the City of Campbell.

Supplemental Information

• To schedule a typing certification test, please call (408) 378-2700.

Equal Opportunity Employer

The City of Campbell is an Equal Opportunity Employer.

Application Status

• This is a part-time, Temporary Non-Benefited position.

Supplemental Questions

• I have read and understand this important information.
• Have you attached the necessary Typing Certificate result?
• Describe how you manage stressful situations and provide an example of how you incorporated those skills in a stressful situation as it relates to a Public Safety Dispatcher.