Public Inq Asst-9

Job Overview

Provide assistance & information to consumers, business people, government officials, patients, residents & general public in response to requests & inquiries; assist with and/or performs related research, reporting & record-keeping.

Essential Functions

• Provide assistance and information to consumers, businesspeople, government officials, patients, residents and general public in response to requests and inquiries received by telephone, web portal, 2-way radio, in mail, or in person; refer client to another source if needed.
• Accurately enter information into the computer system to produce work orders. Create and maintain work control reference material using Microsoft Office.
• Assist in resolving problems, questions, and complaints. Counsel and/or give advice. Follow up to ensure consistent maintenance of conditions favorable to client when necessary.
• Assist with and/or perform research to determine solutions to problems affecting clients to determine nature and magnitude of problems or complaints and/or to study particular products, practices or services on behalf of clients.
• Assist with and maintain records, data, documentation, and reports regarding calls, correspondence, contacts, and actions.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

High School Diploma or GED

Required Experience

Three (3) courses in public relations, three (3) months of experience, or equivalent

Qualifications

• Ability to calculate fractions, decimals and percentages
• Ability to read and write common vocabulary

Physical Requirements/Work Environment

Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Eligibility may vary by position and FTE status. Highlights include:

• Comprehensive Tuition Remission: UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.
• Robust Retirement Plans: As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.
• Real Work-Life Balance: UC prioritizes work-life balance with a generous time-off policy, including: vacation and sick time; 11 paid holidays and additional end-of-year paid time off (Winter Season Days); 6 weeks of paid parental leave for new parents.
• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities