Public Health Program Associate

Base location: Cole County/Jefferson City, Howerton Building, 615 Howerton Court, Jefferson City, MO.

Responsibilities

• Maintain compliance by reviewing, adhering to, and understanding the DSS mission statement, vision, DSS Administrative Manual, RSB policy manuals, and all other applicable policies, procedures, rules, and regulations (Federal, State, DSS).
• Schedule sick and annual leave responsibly, complying with established work schedules including arrival/departure times and meal/break periods unless prior supervisory permission is granted. Manage absenteeism and vacation schedules to minimize negative effects on production, coverage, and customers.
• Regularly communicate with your supervisor about professional development needs, training needs, and actively engage in conversations prepared with questions and concerns.
• Ensure professionalism in all interactions by supporting an environment where customers, peers, and management are treated with respect and dignity, working as a team member, and demonstrating the ability to handle/diffuse intense situations calmly and professionally.
• Deliver excellent customer service by establishing a good rapport with internal and external customers, using work time effectively, limiting personal distractions, respecting others by limiting personal conversations, and providing suggestions for improvement in agency programs/policies.
• Ensure production goals for assigned tasks/roles are maintained or exceeded, consistently accurate, and timely.
• Willingly seek and accept additional or alternate assignments and complete them within designated specifications and timeframes.
• Successfully complete all DSS required trainings and participate in other training opportunities deemed appropriate by your supervisor, targeted at essential and core job duties.
• Ensure all case actions, including eligibility and treatment decisions, and processing of authorizations and invoices, are conducted accurately and timely in accordance with agency policy and timelines.
• Manage client case files and perform case management actions according to program timelines, practices, and policies to facilitate client services and accomplish program goals, such as eligibility determination, establishing new cases, sending out authorizations, and communicating with vendors.
• Accurately complete all necessary processing for computer and paper file systems for case management, case maintenance, closures, new applications, and pending cases.
• Develop proficiency in the use of RSB vision screeners and train/instruct other RSB staff on proper use.
• Develop skills in dealing with diverse individuals and populations in the community to deliver public education on blindness prevention and vision screenings.
• Develop business relationships with partners/agencies to promote awareness of prevention of blindness (POB) education and screening.
• Coordinate public health/vision screening outreach events across seven RSB offices.
• Prioritize in-person outreach/vision screenings in the field with stakeholders when planning work. At minimum, two full workdays should be spent in the field each week to maximize time spent providing training services.
• Organize and/or conduct outreach and vision screenings statewide to meet performance measurement guidelines and key performance indicators.
• Maintain a current working knowledge of RSB program/policies/processes and accurately apply this to daily activities.
• Develop proficiency in data entry and navigation of a personal computer to access and operate the applicable RSB case management system, designated software, and State of Missouri Accounting System.
• Prepare and maintain a step-by-step procedures manual for each job function and report prepared.
• Answer phones in a timely and courteous manner. Direct calls to the appropriate place or take detailed messages and ensure the appropriate person receives them.

Requirements

• Bachelor’s Degree (substitutions may be allowed).

Benefits

• Defined pension plan.
• Generous amounts of leave and holiday time.
• Eligibility for health insurance coverage.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay). The State of Missouri offers an excellent benefits package. For a comprehensive view of benefits, visit the Total Compensation Calculator.