Public Health Clerk II- South Clinic

General Summary

Oakland County is a leading public service organization committed to enhancing the lives of nearly 1.3 million residents. Joining our team means becoming part of a mission-driven workforce dedicated to public service. We offer competitive compensation, comprehensive benefits, and the chance to make a meaningful impact.

Location & Compensation

Location: Southfield, MI
Compensation: $41,280 - $55,308

General Summary

As a Public Health Clerk team member, you play a crucial role in maintaining smooth operations and supporting clients at a mission-driven public health clinic. Your responsibilities include registering clients, managing records, assisting with patient flow, and supporting clinical teams delivering essential health services.

Responsibilities

• Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications.
• Refers clients and forwards messages to proper parties.
• Provides test results within HIPAA guidelines.
• Processes referrals and updates information related to demographics, vaccination records, and HIPAA release forms.
• Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.
• Confers with division personnel as needed to provide complete responses.
• Verifies insurance coverages and processes payments from clients.
• Bills appropriate insurance providers and posts payments to clients' account.
• Composes and types general letters, affidavits, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
• Verifies documentation and provides appropriate permits to clients.
• Inputs text and data to computer database forms using correct printed source documents or scanned bar code information.
• Reviews information for accuracy and corrects as required.
• Covers for local outreach programs and schools to set up vaccine clinics and testing.
• Attends occasional clinics and provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
• May scan and use bar code information to locate and track documents on the computer.
• Schedules appointments and inspections when necessary by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
• Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
• Reviews fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
• Sorts, opens, and distributes in‑coming mail and departmental materials.
• Files various reports, documents, correspondence, etc., following standardized office procedures.
• Operates various office machines such as fax, computer printers, duplicating equipment, and typewriters.
• Utilizes current Countywide and/or department specific software to complete assignments.

Qualifications

• High school graduate or GED certificate.
• At least two (2) years of full-time clerical work experience.
• Successfully complete the six (6) month probationary period.
• Pass the total examination, including the employment medical, established for this classification.
• Coursework, training, and/or experience in office support methods and technology.
• Reasonable ability to communicate with the public in a clear, polite, and courteous manner.
• Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.
• Reasonable ability to follow oral and written instructions.
• Reasonable ability to write legibly.
• Reasonable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
• Reasonable ability to make routine decisions in accordance with departmental policies and procedures.
• Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

Special Requirements

• Must submit to immunizations as required by the Department of Health & Human Services and to periodic tuberculin skin tests or chest x-rays at County expense.

Essential Job Functions

• Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications.
• Refers clients and forwards messages to proper parties.
• Provides test results within HIPAA guidelines.
• Processes referrals and updates information related to demographics, vaccination records, and HIPAA release forms.
• Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.
• Confers with division personnel as needed to provide complete responses.
• Verifies insurance coverages and processes payments from clients.
• Bills appropriate insurance providers and posts payments to clients’ account.
• Composes and types general letters, affidavits, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
• Verifies documentation and provides appropriate permits to clients.
• Inputs text and data to computer database forms using correct printed source documents or scanned bar code information.
• Reviews information for accuracy and corrects as required.
• Covers for local outreach programs and schools to set up vaccine clinics and testing.
• Attends occasional clinics and provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
• May scan and use bar code information to locate and track documents on the computer.
• Schedules appointments and inspections when necessary by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
• Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
• Reviews fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
• Sorts, opens, and distributes in‑coming mail and departmental materials.
• Files various reports, documents, correspondence, etc., following standardized office procedures.
• Operates various office machines such as fax, computer printers, duplicating equipment, and typewriters.
• Utilizes current Countywide and/or department specific software to complete assignments.

Mental & Physical Requirements

• Ability to communicate to accurately convey information, using tact and diplomacy.
• Ability to lift or push up to 10 pounds of force.

Supervision Exercised

• May orient new personnel.

Additional Minimum Qualifications

• Union: BU87 - United Auto Workers (UAW) Local 889: Health & Human Services Non-Supv (UAW)

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

We are committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace.