Public Health Clerk II- North Clinic

General Summary

Oakland County is a public service organization committed to enhancing the lives of its residents. As a Public Health Clerk team member, you'll contribute to the smooth operation of a mission-driven clinic, supporting clients and clinical teams.

Location

Pontiac, MI

Compensation

$41,280 - $55,308

About the Role

Be the heartbeat of a mission-driven public health clinic! As a Public Health Clerk team member, you play a vital role in keeping operations running smoothly while helping clients feel welcomed, informed, and supported.

Responsibilities

• Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications.
• Refers clients and forwards messages to proper parties.
• Provides test results within HIPAA guidelines.
• Processes referrals and updates information related to demographics, vaccination records, and HIPAA release forms.
• Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.
• Confers with division personnel as needed to provide complete responses.
• Verifies insurance coverages and processes payments from clients.
• Bills appropriate insurance providers and posts payments to clients' account.
• Processes general cash handling, including credit cards, daily reconciliation, balancing, and deposits.
• Composes and types general letters, affidavits, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
• Verifies documentation and provides appropriate permits to clients.
• Inputs text and data to computer database forms using correct printed source documents or scanned bar code information.
• Reviews information for accuracy and corrects as required.
• Covers for local outreach programs and schools to set up vaccine clinics and testing.
• Attends occasional clinics.
• Provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
• Makes occasional use of a scanner to locate and track documents on the computer.
• Schedules appointments and inspections when necessary by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
• Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
• Reviews fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
• Sorts, opens, and distributes in‑coming mail and departmental materials.
• Filings various reports, documents, correspondence, etc., following standardized office procedures.
• Operates various office machines such as fax, computer printers, duplicating equipment, etc.
• Utilizes current Countywide and/or department specific software to complete assignments.

Requirements

• High school graduate or GED certificate.
• At least two (2) years of full-time clerical work experience.
• Successfully complete the six (6) month probationary period.
• Pass the total examination, including the employment medical, established for this classification.
• Coursework, training, and/or experience in office support methods and technology.
• Reasonable ability to communicate with the public in a clear, polite, and courteous manner.
• Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.
• Reasonable ability to follow oral and written instructions.
• Reasonable ability to write legibly.
• Reasonable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
• Reasonable ability to make routine decisions in accordance with departmental policies and procedures.
• Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

Qualifications

• Ability to communicate to accurately convey information, using tact and diplomacy.
• Ability to lift or push up to 10 pounds of force.

Essential Job Functions

• Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications.
• Refers clients and forwards messages to proper parties.
• Provides test results within HIPAA guidelines.
• Processes referrals and updates information related to demographics, vaccination records, and HIPAA release forms.
• Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.
• Confers with division personnel as needed to provide complete responses.
• Verifies insurance coverages and processes payments from clients.
• Bills appropriate insurance providers and posts payments to clients' account.
• Processes general cash handling, including credit cards, daily reconciliation, balancing, and deposits.
• Composes and types general letters, affidavits, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
• Verifies documentation and provides appropriate permits to clients.
• Inputs text and data to computer database forms using correct printed source documents or scanned bar code information.
• Reviews information for accuracy and corrects as required.
• Covers for local outreach programs and schools to set up vaccine clinics and testing.
• Attends occasional clinics.
• Provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
• Makes occasional use of a scanner to locate and track documents on the computer.
• Schedules appointments and inspections when necessary by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
• Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
• Reviews fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
• Sorts, opens, and distributes in‑coming mail and departmental materials.
• Filings various reports, documents, correspondence, etc., following standardized office procedures.
• Operates various office machines such as fax, computer printers, duplicating equipment, etc.
• Utilizes current Countywide and/or department specific software to complete assignments.

Supervision Exercised

May orient new personnel.

Essential Mental & Physical Requirements

• Ability to communicate to accurately convey information, using tact and diplomacy.
• Ability to lift or push up to 10 pounds of force.

Working Conditions

Work is performed in a typical office environment. The Public Health Clerk may be required to travel between several sites on occasion each day, so ability and willingness to have a flexible work location is necessary.