Public Benefits Specialist - Entry | Bilingual Required - English/Chuukese!

About the role

The Oregon Department of Human Services seeks a Public Benefits Specialist - Entry to join our team in Southeast Portland. This role is bilingual in English and Chuukese and plays a crucial part in the Self-Sufficiency Program.

Responsibilities

• Provide a welcoming environment for individuals and families seeking assistance.
• Support the day-to-day operations of the office.
• Assist Oregonians in applying for various state and federal programs.
• Work with individuals facing financial and emotional hardships with empathy and professionalism.
• Handle confidential and sensitive information with care.
• Navigate various digital platforms to support the office's needs.

Requirements

• Bilingual in English and Chuukese.
• Two years of experience in a reception area or call center.
• An associate degree in a Behavioral Science, Social Science, or a closely related field.
• Six months of experience in a busy reception area or call center.
• An equivalent combination of education, training, and experience.

Qualifications

• Extensive experience in customer service in a high-volume setting.
• Ability to adapt communication styles for diverse audiences.
• Expertise in supporting customers facing financial and emotional hardship.
• Proficiency in data entry and verification.
• Experience handling and safeguarding confidential information.
• Knowledge of various digital platforms, including Microsoft Word, Excel, email systems, and online search tools.

Essential Attributes

• Proven ability to adapt communication styles for diverse audiences.
• Experience providing front-line customer service in a high-volume reception or front desk environment.
• Demonstrated expertise in supporting customers facing financial or emotional hardship.
• Skilled in handling, collecting, and safeguarding confidential and sensitive information.
• Experienced in accurately entering and verifying detailed data.
• Proficient in navigating various digital platforms.

Benefits

• Annual salary increases until reaching the top of the listed salary range.
• Cost of Living Adjustments.
• Employee Resource Group communities.
• Public Service Loan Forgiveness Program eligibility.
• Service Employees International Union (SEIU) representation.

Pay

The salary range for this position is $3,798 - $4,954 per month.

Schedule

This is a traditional work week, Monday-Friday.