Public Benefits Specialist, Entry. Bilingual English/Spanish Preferred

About the role

The Oregon Department of Human Services is seeking a Public Benefits Specialist, Entry level position. This role is located in Gold Beach on the southwest Oregon Coast.

Responsibilities

• Be the first point of contact for customers entering the physical office or using the online application portal or telephone communication.
• Contribute to a welcoming environment as families interact with the department.
• Greet and assist Oregonians through a trauma-informed lens.
• Work with Oregonians applying for programs such as medical, cash for families (TANF), domestic violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services.
• Answer case status and other inquiries; provide information on accessing community resources.
• Collaborate with a team rotating tasks to support office needs.
• Learn about the Oregon Eligibility Partnership (OEP).

Requirements

• A valid driver's license and acceptable driving record are required.
• Two years of experience working in a reception area or call center, either interviewing to obtain information or providing customer service, with a high volume of work.
• An associate degree in a Behavioral Science, Social Science, or a closely related field, combined with six months of experience in a busy reception area or call center.
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Demonstrated professional demeanor delivering quality customer service daily by telephone, in writing, or in person.
• Experience using computers, web browsers, databases, and programs like Microsoft Office, along with general office equipment.
• Ability to convey technical concepts to customers with diverse learning styles and varying levels of familiarity.
• Experience building relationships with team members and elevating all voices for inclusion.
• Experience in reviewing and verifying information for accurate data entry and developing a comprehensive understanding of assignments.
• Demonstrated commitment to continuous learning and contributing to an inclusive and anti-racist workplace.
• Experience assisting individuals with diverse personal experiences and cultural backgrounds.

Qualifications

• Customer Service: Professional demeanor delivering quality customer service daily.
• Computer Skills: Experience with computers, web browsers, databases, and Microsoft Office.
• Communication: Ability to convey technical concepts and interpret non-verbal cues.
• Collaborative Team Member: Experience building relationships and elevating all team member voices.
• Accuracy and Attention to Detail: Experience in reviewing and verifying information for accuracy.
• Diversity, Equity, and Inclusion: Commitment to continuous learning and contributing to an inclusive workplace.

Skills

• Customer Service: Professional demeanor delivering quality customer service daily.
• Computer Skills: Experience with computers, web browsers, databases, and Microsoft Office.
• Communication: Ability to convey technical concepts and interpret non-verbal cues.
• Collaborative Team Member: Experience building relationships and elevating all team member voices.
• Accuracy and Attention to Detail: Experience in reviewing and verifying information for accuracy.
• Diversity, Equity, and Inclusion: Commitment to continuous learning and contributing to an inclusive workplace.

Benefits

• Cost of Living Adjustments.
• Annual salary increases until reaching the top of the listed salary range.
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

$3,798 - $4,954 per month.

Schedule

Monday - Friday, 8:00am - 5:00pm.

Additional Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions, or job-specific questions.