Public Benefits Specialist. Bilingual English/Spanish Required

About the role

The Oregon Department of Human Services is seeking a bilingual Public Benefits Specialist to join the Oregon Eligibility Partnership (OEP). OEP is a program that determines eligibility for various benefits through the ONE eligibility system. This role requires a strong understanding of eligibility processes and the ability to communicate effectively with diverse populations.

Responsibilities

• Assist clients in understanding and applying for medical, food, cash, and childcare benefits through the ONE eligibility system.
• Provide clear and concise explanations of eligibility criteria and application processes to clients.
• Review and verify client information to ensure accuracy and completeness.
• Handle confidential information with professionalism and confidentiality.
• Work collaboratively with internal and external partners to improve service delivery.
• Ensure timely completion of tasks and maintain attention to detail.

Requirements

• Bilingual in English and Spanish.
• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR an associate degree in a Behavioral Science, Social Science, or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR an equivalent combination of education, training, and experience relative to the class concept.

Qualifications

• Experience communicating decisions regarding the approval or denial of benefits or services and adapting communication style to diverse audiences.
• Experience handling confidential or sensitive situations and information with unwavering professionalism.
• Demonstrated willingness to uphold the ODHS Core Values and provide customer service that is person-centered and trauma-informed.
• Experience developing collaborative relationships that foster trust, inclusivity, and respect with internal and external partners.
• Attention to detail and ability to handle multiple tasks simultaneously.

SkillsEffective verbal and written communication skills.

Ability to work in a fast-paced, high-volume environment.

Strong problem-solving and decision-making abilities.

Proficiency in Microsoft Office Suite.

Benefits

• Cost of Living Adjustments.
• Annual salary increases (until reaching the top of the listed salary range).
• Awarded 5% of base pay as a bilingual differential.
• Public Service Loan Forgiveness Program eligibility.

Pay

$4,519 - $5,988 annually.

Schedule

Full-time position with potential for overtime and travel.