PT Support Lead, Northport

At Five Below, our growth stems from associates who embrace our purpose: creating an amazing experience where life is way better when you can Let Go & Have Fun with unlimited possibilities—all at prices so low you can always say yes to the newest, coolest stuff. With over 20,000 associates, Five Below thrives on culture, values, and behaviors that inspire big ideas, super energy, and passion, making it a WOWplace to work.

About the role

The Support Lead, under the leadership of the Store Manager and Customer Service Manager, assists in directing Front End Leads (if applicable) and sales associates while serving as the Manager on Duty. This role is responsible for key store functions, delivering exceptional customer service, front-end operations, cash management, cleanliness, safety, and driving sales.

Responsibilities

• Ensure all associates and managers deliver exceptional customer service through personal interactions.
• Achieve CSAT score goals set by the District Manager.
• Lead front-end operations and train staff on the High Fives of Customer Service.
• Ensure fast, friendly checkout experiences for every guest.
• Maintain store cleanliness, recovery, and readiness for customers at all times.
• Perform opening and closing store procedures.
• Act as Manager on Duty, delivering results and driving key performance indicators.
• Supervise, train, coach, and develop all associates.
• Review and act on all corporate communications.
• Partner with supervisors or corporate office to resolve store issues.
• Drive store sales and control expenses, including assisting with payroll to stay within budget.
• Assist in merchandising procedures and adhere to all Standard Operating Procedures (SOP).
• Handle cash procedures, including preparing and dropping bank deposits, and authorizing register functions (e.g., post voids, returns, discounts).
• Comply with Human Resources policies and procedures.
• Assist in receiving, stocking, and staging merchandise, including unloading trucks, checking shipments, and packing out merchandise.
• Support front-end and queue merchandising.
• Drive key metrics: Sales, ADS, CSAT Scores, and Expense Control.
• Perform store maintenance, including garbage disposal, sweeping, cleaning bathrooms, and maintaining the stock room.
• Frequently operate cash registers and move merchandise weighing up to 25 lbs, placing/removing items up to 10 feet high.
• Frequently ascend/descend ladders, kneel, bend, twist, and stoop in the stock room and sales floor.
• Communicate effectively with customers, managers, and coworkers in person, by telephone, and via email/print instructions.
• Remain in a stationary, upright position for 80% of the work time.

Requirements

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.
• Creative thinking and strong organizational skills.
• Ability to drive sales, meet goals, and motivate teams.

Key Attributes

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Follows Directions
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

Benefits

Explore our benefits site to discover health coverage, financial and personal wellness support, and more: benefits.fivebelow.com/public/welcome.

Pay

Starting at $11.50 per hour.