PT Staff: Telecommunications Officer

About the role

The Telecommunications Officer at Shaw University supports the Campus Police and Security Department, handling front desk customer service and phone coverage for the University.

Responsibilities

• Ensures the efficient receipt and transmission of on-campus emergency and non-emergency requests for police assistance.
• Provides campus customer service phone coverage, answering all calls and directing them appropriately.
• Collects pertinent data, determines and contacts appropriate responding units, and maintains calls in the database using real-time entry.
• Provides responding officers with all necessary information and obtains and maintains officer status throughout each emergency call.
• Answers and dispatches calls for the Campus Policy and Security Department, processing emergency incidents and routine incidents for assistance.
• Communicates clearly and effectively with a reporting party to collect critical information for officer safety awareness and timely response.
• Directs calls appropriately with a strong customer service focus and creates and maintains service call log records.
• Processes inquiries, requests for assistance, and complaints in a courteous and efficient manner.
• Apportions resources to effectively respond to routine and emergency incidents.
• Manages multiple projects simultaneously and works well independently and as part of a team.

Requirements

• A high school diploma is typically required.
• College coursework in police science, criminology, or a related field is preferred or equivalent experience.
• At least two years of experience working in higher education security, public safety agencies, or law enforcement environments.
• Preferred certification in the In-Service Training Program for Telecommunicators.
• One year of customer service work experience involving the general public.
• Telephone technique training is a plus.

Qualifications

• Must have a philosophy consistent with the Mission, Vision, and Core Values of Shaw University.
• Strong oral and written communication skills.
• Ability to work independently and as part of a team.
• Excellence in organization, decision-making, problem-solving, and creating a collaborative environment.
• Fluency in English reading, writing, and speaking.

Skills

• Customer service skills
• Emergency response coordination
• Effective communication
• Database management
• Resource management

Benefits

Shaw University offers a supportive and inclusive work environment where employees can thrive and contribute to the university's mission.

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this position is flexible and may vary based on department needs.