PT Communications Operator

Responsibilities

• Answer and respond to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
• Resolve guest inquiries and requests via telephone in a timely, friendly, and efficient manner.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Qualifications

• Passionate about delivering exceptional guest experiences.
• Do the right thing, all the time.
• Leaders in the industry and in communities.
• Team players in everything we do.
• The owners of our actions and decisions.
• Operate with a sense of urgency and discipline.