Hospital Communications Operator-PT-D/E

About the role

The Hospital Communications Operator is responsible for providing essential answering services for Luminis Health and non-Luminis Health provider offices. This includes collecting and recording essential information, prioritizing calls, and ensuring that information is transmitted to the appropriate person. The role also involves utilizing the mass communication system to send out text blasts and alerts, answering code phones, and accessing patient information through Epic (or other databases).

Responsibilities

• Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person.
• Prioritizes calls, takes messages or pages as appropriate, relays calls by making telephone connections, records information, and transmits information to clients and staff as needed.
• Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
• Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
• Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts.

Requirements

• High School Diploma or equivalent required.
• Previous Infinity System or Call Manager knowledge/experience preferred.
• Experience as a customer service representative preferred.

Qualifications

• Excellent verbal and written communication skills.
• Familiarity with keyboard and computer; must type 35 wpm.
• Good judgement and decision-making skills.
• Team player.
• Maintains confidentiality on all matters relating to Luminis Health personnel, providers, patients according to policy.

Skills

• Excellent verbal and written communication skills.
• Familiarity with keyboard and computer; must type 35 wpm.
• Good judgement and decision-making skills.
• Team player.

Benefits

• Medical, Dental, and Vision Insurance.
• Retirement Plan with employer contribution.
• Paid Time Off.
• Tuition Assistance Benefits.
• Employee Referral Bonus Program.
• Paid Holidays, Disability, and Life/AD&D for full-time employees.
• Wellness Programs.
• Employee Assistance Programs and more.

Pay

Compensation is commensurate with experience.

Schedule

Rotates day/evening and overnight shifts as scheduled. Weekends and holidays are required.

Benefits Overview

Luminis Health offers:

• Medical, Dental, and Vision Insurance.
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year).
• Paid Time Off.
• Tuition Assistance Benefits.
• Employee Referral Bonus Program.
• Paid Holidays, Disability, and Life/AD&D for full-time employees.
• Wellness Programs.
• Employee Assistance Programs and more.

*Benefit offerings based on employment status.

Contact Information

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Annapolis, MD

A waterfront city with a rich history, Maryland’s capital has something for everyone. A career with Luminis will help you make the most of it.

Explore Annapolis-

• Who we are
• Our vision is living healthier together. We believe that health and wellness are fundamental to everyone.
• Our leaders
• Get to know our diverse team of leaders who are passionate about bringing quality healthcare to our community.
• Vision 2030
• Our strategic plan to support our communities and live our healthiest lives together.