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PT - Spa Concierge Front Desk Attendant - Hilton Phoenix Resort at the Peak

Crescent Hotels & Resorts · Phoenix, AZ · 1 mo ago
On-siteAdministrativePart-time

Summary of Benefits

  • Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton Hotels
  • Flexible Schedules
  • Career Growth & Development
  • Insurance Benefit Available for both Full Time and Part Time Team Members
  • 401k Plan and Company Match Program
  • Vacation Pay / Sick Pay - Full Time and Part Time Team Members
  • Holiday Pay - Full Time Team Members
  • Absolutely Amazing Recognition Programs/Giving Back - Community Outreach Trip Reduction Program - Resort off a Main Bus Line
  • Tuition Reimbursement
  • $2.00 - Team Member Lunch Program
  • Vacation Pay / Sick Pay - Full Time and Part Time Team Members
  • Holiday Pay - Full Time Team Members

Responsibilities

To provide the highest quality of service to the spa guests and spa members in person and on the telephone.

Provide seamless service in guest reception, checkout, telephone inquiries and appointment reservations and fitness operation.

Requirements

  • Must have the ability to communicate in English.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
  • Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Basic mathematical and computer skills.
  • Able to establish and maintain effective working relationships with associates, customers and patrons.
  • High school diploma or equivalent preferred.

Skills

Must have the ability to communicate in English.

Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times.

Can communicate well with guests.

Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Basic mathematical and computer skills.

Able to establish and maintain effective working relationships with associates, customers and patrons.

High school diploma or equivalent preferred.

Benefits

Customer Satisfaction: Positive interaction with Crescent staff is essential for a positive guest experience.

Work Habits: Professionalism, adaptability, problem-solving, and adherence to hotel standards are crucial.

Safety & Security: Adherence to hotel security policies and procedures, including key controls, lifting heavy objects, using chemicals, and reporting safety hazards and concerns.

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