FT - Spa/Fitness - Locker Room Attendant - Hilton Phoenix Resort at the Peak

Hours: AM/PM including weekends and holidays

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay - Full Time and Part Time Team Members
• Holiday Pay - Full Time Team Members
• Amazing Recognition Programs/Giving Back - Community Outreach
• Trip Reduction Program - Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 - Team Member Lunch Program
• $300 Referral Program

Responsibilities

• Service guests as needed, handing out towels, robes, sandals, locker assistance, refreshments and other amenities
• Maintain the day-to-day cleaning of the Fitness/Spa with main emphasis on locker rooms, including removal of trash and soiled linen, terry etc.
• Maintain clean linen supplies, launder linens and prepare product supplies for daily treatments
• Take part in servicing guests around the resort in a friendly, courteous, timely, and professional manner to ensure high guest satisfaction

Requirements

• Ability to communicate in English
• Maintain a professional appearance and manner at all times
• Self-motivating personality with good problem resolution skills
• Strong verbal and written communication skills with attention to detail
• Ability to lift equipment weighing up to 50 lbs
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks
• High school diploma or equivalent preferred

Performance Standards

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. The specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.