PT Sergeant

About the role

We are seeking passionate and dedicated individuals to join our team at Sesame Place as Ambassadors. Your role will be to lead the Security Team to ensure a safe atmosphere for employees and guests.

Responsibilities

• Direct personnel involved in establishing and maintaining park security and property protection programs.
• Directly supervise more than 36 security officers during an assigned shift in the Security Department.
• Represent SeaWorld by displaying a positive attitude, high level of energy, and commitment to quality throughout all aspects of the job.
• Establish operational procedures for activities such as guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
• Confer with representatives of management to formulate policies, determine need for programs, and coordinate programs with park activities.
• Confer with representatives of local government to ensure cooperation and coordination of park activities with law enforcement agencies.
• Track worked hours and reports labor expenses to Director of Security, and oversees area budget.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Train team members, plan, assign, and direct work; address complaints and resolve problems.

Requirements

• At least 18 years of age.
• Valid driver’s license.
• Out of state residents, students, active military and their dependents must have a valid driver’s license and provide a copy of the DMV report from their state of residency.
• C.P.R., First Aid, and Guard Card certifications.
• A minimum of 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
• Able to obtain a Firearms permit.
• Strong written/verbal communication skills.
• Able to handle multiple tasks in a fast-paced work environment.
• Able to stand and/or walk for prolonged periods of time.
• Able to lift and/or move up to 50 lbs. with/without accommodations.

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college or technical school preferred.

Skills

• Excellent customer service skills.
• Ability to handle multiple tasks in a fast-paced work environment.
• Strong written/verbal communication skills.
• Ability to stand and/or walk for prolonged periods of time.
• Ability to lift and/or move up to 50 lbs. with/without accommodations.

Benefits

• FREE park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may vary based on departmental needs.