PT Optical Sales Associates - Sun Prairie, WI

About the role

Join our team in Sun Prairie, WI as a Part-time Optical Sales Associate. We combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. Build meaningful relationships in the communities we serve while helping improve the sight and lives of our patients. On-the-job training and certification opportunities are provided—no experience necessary.

Responsibilities

• Customer Service
  • Provide excellent customer and patient service according to company and Optical Center standards.
  • Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames.
  • Assist patients in selecting frames according to style, color, facial measurements, and optical prescriptions.
  • Order and dispense eyewear accurately and professionally.
  • Assist with proper frame repairs and adjustments.
  • Show patients how to insert, remove, and care for their contact lenses.
  • Assist Optometrist with case histories and screenings.
• Business and Operational Standards
  • Maintain knowledge of third-party plans and claims.
  • Explain promotions and special lens offerings to patients and customers.
  • Balance accounts and prepare work orders for the Optical Lab.
  • Process medical billing information.
  • Ensure proper merchandising of frame inventory.

Requirements

• High School Graduate or equivalent.
• Maintain license as required by state.
• Complete Shopko OCE Certification requirements and calendar modules to become Certified.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls simultaneously.
• Able to work with patient eyewear needs, including analyzing prescriptions, repairs, adjustments, and lifestyle dispensing.

Essential Functions & Work Requirements

• Effectively communicate at all levels within the organization through written and verbal communication.
• Read and write at a high school graduate level.
• Able to sit or stand for extended periods.
• Operate office equipment (e.g., personal computer, telephone, fax machine, copier).
• Lift 10 to 20 pounds.
• Good vision (near, distance, color, and depth perception).
• Manual and finger dexterity, hand/arm steadiness, and ability to grip and hold items.
• Good eye and hand coordination.
• Operate a cash register, optical equipment, and tools.
• Work normal and/or extended hours (evenings, nights, and weekends) to meet deadlines.
• Travel independently to support Company objectives and personal development.

Benefits

• Competitive wages and sales incentives.
• Volunteer pay and sick pay (eligible teammates accrue sick leave per state law).
• 401K with match and 100% vesting.
• Employee Assistance Program.
• On-the-job training and certification opportunities.
• Teammate recognition program.
• Teammate discounts on eyewear and contact lenses.