PT Optical Sales Associates - Kimberly, WI

About the role

Join our team in Kimberly, WI as a Part-time Optical Sales Associate and help deliver high-quality eye care and products. You’ll build meaningful relationships in the community while improving patients' sight and lives. On-the-job training and certification opportunities are provided—no prior experience is necessary.

Responsibilities

• Customer Service
  • Provide excellent customer and patient service according to company and Optical Center standards.
  • Analyze patient eyewear needs and recommend lenses, coatings, and frames tailored to their requirements.
  • Assist patients in selecting frames based on style, color, facial measurements, and optical prescriptions.
  • Order and dispense eyewear accurately and professionally.
  • Assist with frame repairs and adjustments.
  • Demonstrate how to insert, remove, and care for contact lenses.
  • Support the Optometrist with case histories and screenings.
• Business and Operational Standards
  • Maintain knowledge of third-party insurance plans and claims.
  • Explain promotions and special lens offerings to patients.
  • Balance accounts and process medical billing information.
  • Prepare work orders for the Optical Lab with specific instructions.
  • Ensure proper merchandising of frame inventory.

Requirements

• High school diploma or equivalent.
• Maintain any state-required optical license.
• Complete Shopko OCE Certification and calendar modules to become certified.
• Previous experience in an office or optical dispensing role is preferred.
• Ability to handle multiple customer interactions or phone calls simultaneously.
• Experience analyzing prescriptions, performing repairs, adjustments, and lifestyle dispensing.

Essential Functions & Work Requirements

• Effectively communicate in writing and verbally across all levels of the organization.
• Read and write at a high school graduate level.
• Ability to sit or stand for extended periods.
• Operate office equipment (e.g., computer, telephone, fax, copier).
• Lift 10 to 20 pounds.
• Good vision (near, distance, color, and depth perception).
• Manual and finger dexterity, hand/arm steadiness, and ability to grip items.
• Strong eye-hand coordination.
• Operate a cash register, optical equipment, and tools.
• Work flexible hours, including evenings, nights, and weekends, to meet deadlines.
• Travel independently for company objectives and personal development.

Benefits

• Competitive wages and sales incentives.
• Volunteer pay and sick pay (accrued per state law for eligible teammates).
• 401K with company match and 100% vesting.
• Employee Assistance Program.
• On-the-job training and certification opportunities.
• Teammate recognition program.
• Discounts on eyewear and contact lenses.