PT Optical Sales Associates - Kenosha, WI

About the role

Join our team in Kenosha, WI as a Part-time Optical Sales Associate. You’ll combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services while building meaningful relationships in the communities we serve. On-the-job training and certification opportunities are provided—no prior experience is necessary.

Responsibilities

• Customer Service
  • Provide excellent customer and patient service according to company and Optical Center standards
  • Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames
  • Assist patients in selecting frames according to style, color, facial measurements, and optical prescriptions
  • Order and dispense eyewear accurately and professionally
  • Assist with proper frame repairs and adjustments
  • Show patients how to insert, remove, and care for their contact lenses
  • Assist the Optometrist with case histories and screenings
• Business and Operational Standards
  • Maintain knowledge of third-party plans and claims
  • Explain promotions and special lens offerings to patients and customers
  • Balance accounts and prepare work orders for the Optical Lab
  • Process medical billing information
  • Ensure proper merchandising of frame inventory

Requirements

• High School Graduate or equivalent
• Maintain any state-required license
• Complete Shopko OCE Certification requirements and calendar modules to become Certified
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions and phone calls simultaneously
• Able to analyze prescriptions, perform repairs and adjustments, and provide lifestyle dispensing

Essential Functions & Work Requirements

• Effectively communicate at all levels within the organization through written and verbal communication
• Read and write at a high school graduate level
• Able to sit or stand for extended periods
• Operate office equipment (e.g., personal computer, telephone, fax machine, copier)
• Lift 10 to 20 pounds
• Good vision (near, distance, color, and depth perception)
• Manual and finger dexterity, hand/arm steadiness, and ability to grip and hold items
• Good eye and hand coordination
• Operate a cash register, optical equipment, and tools
• Work normal and/or extended hours (evenings, nights, and weekends) to meet deadlines
• Travel independently to support Company objectives and personal development

Benefits

• Competitive wages and sales incentives
• Volunteer pay
• Sick pay: eligible teammates accrue sick leave per state law
• 401K with match and 100% vesting
• Employee Assistance Program
• On-the-job training and certification
• Teammate recognition program
• Teammate discounts on eyewear and contact lenses