(PT) One Stop Assistant

Responsibilities

• Processes admission applications and all student documents including high school transcripts, unofficial college transcripts, and chargeback requests.
• Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support.
• Serves as the One Stop receptionist, supporting the enrollment and recruitment team.
• Utilizes various online solutions such as CRM and ERP systems to support operations.
• Supports students in scheduling virtual academic advising appointments if requested.
• Ensures that placement scores, SAT/ACT, or multiple measure scores are submitted and recorded.
• Responds to requests and refers students to institutional resources.
• Aids new students with course selection and registration.
• Oversees the scanning and linking of all incoming student records.
• Affords assistance with the preparation, setup, and coordination of events.
• Assists with the scheduling of rooms for events and meetings.
• Performs general office duties such as processing mail, maintaining inventory of office supplies and recruitment materials.
• Performs related duties as assigned.

Requirements

• Education: Associate degree.
• Experience: Experience working in an educational setting.

Qualifications

• Competencies: Ability to work independently and make sound decisions; excellent ability to communicate in written and oral form; strong interpersonal, organizational, and communication skills; superb customer service skills; strong computer literacy, and proficiency in Microsoft Office products; bi-lingual in Spanish preferred; knowledge of Ellucian’s Colleague management information system a plus.

Skills

• Ability to work independently and make sound decisions.
• Excellent ability to communicate in written and oral form.
• Strong interpersonal, organizational, and communication skills.
• Superb customer service skills.
• Strong computer literacy, and proficiency in Microsoft Office products.
• Bi-lingual in Spanish preferred.
• Knowledge of Ellucian’s Colleague management information system a plus.