(PT) One Stop & Financial Aid Assistant

Description

This position will serve as the primary office point of contact for students and prospective students, parents, and the community with a focus on student financial account inquiries. Serves as One-Stop point of contact to provide needs assessment and centralized enrollment support.

Examples of Duties

• Processes admission applications and all student documents including high school transcripts, unofficial college transcripts, and chargeback requests.
• Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support
• Serves as One-Stop point of contact to provide needs assessment and centralized enrollment support.
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems.
• Provides student support for online accounts (i.e. Atlantic Cape Connect, Self Service, Buccaneer E-mail, Blackboard, etc.).
• Provides consumer information on a one-to-one basis regarding Financial Aid eligibility and verification requirements, program information, and budget components.
• Affords assistance with completing the FAFSA/HESAA's alternate application and Self Service Financial Aid Checklist.
• Affords assistance with billing inquiries and offers instruction on making payments via Self Service.
• Offers guidance to navigate the college enrollment experience.
• Affords assistance with arranging for outreach and Recruitment to attend internal/external events.
• Affords assistance with the preparation, setup, and coordination of events.
• Performs related duties as assigned.

Typical Qualifications

• Education: • Associate degree- Experience: - Experience working in a Higher Education setting preferred • Experience working with Ellucian's Colleague management information system preferred
• Ability to work independently and make sound decisions.
• Excellent ability to communicate in written and oral form.
• Strong interpersonal, organizational and communication skills.
• Superb customer service skills.
• Strong analytical and problem-solving skills
• Strong computer literacy, proficiency in Microsoft Office products
• Bi-lingual in Spanish preferred

Supplemental Information

• Terms of Employment: - This position requires flexible scheduling to include evenings and weekends and duties at any Atlantic Cape locations.
• Possession of a valid New Jersey driver's license and access to reliable transportation.
• This is a part time position requiring up to 26 hours per week
• Paid sick leave in accordance with NJ Sick Leave Law
• Defined Contribution Retirement Program (DCRP)
• Eligible part-time employees will be enrolled into the DCRP (Defined Contribution Retirement Plan) pension. Employees contribute 5% of their base salary and the college contributes 3% of base salary. Investment options are managed through Prudential Retirement.
• Life insurance benefits through DCRP are payable to the beneficiary at 1.5X the member's salary.

Employer

• Atlantic Cape Community College
• Address: 5100 Black Horse Pike, Mays Landing, New Jersey, 08330
• Phone: 6093435611
• Website: http://www.atlanticcape.edu/