One Stop Assistant

About the role

The One Stop Assistant provides high levels of customer service while guiding current and prospective students through the Admissions, Enrollment and/or Financial Aid process, as well as providing clerical and administrative assistance to the Student Outreach Office.

Responsibilities

• Maintain and demonstrate a clear understanding of the admission process.
• Assist with the coordination of the daily activities of the Department.
• Maintain, process, and retain all documents applicable to One-Stop services.
• Support the Student Services, Student Outreach and/or Financial Aid Office by assisting at the One-Stop with the answering of phones, entering a quick application, entering prospect information, scheduling academic advising/counseling appointments, placement testing appointments, email mailbox maintenance, loan counseling appointments and/or related FA processes as needed.
• Collaborate and work in partnership with the Division of Student Services and Academic Affairs to provide excellent customer service to students related to the functions of the One Stop.
• Enter ACT and placement testing results in to the SIS and/or FA file review and related processing as needed.
• Schedule outside College visits, campus tours, and/or Financial Aid workshops on the Kishwaukee campus.
• Process paperwork and documents submitted by students into the SIS, CRM and Imaging system.
• Provide additional departmental support as assigned.
• Help and participate in activities related to Student Services such as Registration Events, Graduation, Financial Aid workshops, One Stop events, and others as assigned.
• Actively participate on departmental and college committees.
• Participate in professional development opportunities as necessary.

Requirements

• Possess strong organizational skills.
• Pay close attention to detail.
• Provide strong and clear communication, customer service, and inter-personal skills.
• Able to work independently.
• Understand basic administrative processes and procedures.
• Understand basic computer operations and office equipment.
• Show efficient keyboard and data entry accuracy and speed.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of experience working in an office setting.

Skills

• Microsoft Office Productivity Suite.
• Basic computer operations and office equipment.

Benefits

N/A

Pay

$39,358.00

Schedule

Full Time