PT Library Assistant - Youth Services

About the role

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Responsibilities

• Provides high level of customer service to the public, subordinates, associates, and supervisors.
• Prepares Library displays.
• Assists customers with finding library materials.
• Assists customers with the use of library resources.
• Creates, develops, promotes, and implements programs and activities for specific division.
• Enters information, maintains, updates, research, and corrects errors in databases.
• Assist with recruitment, training, and scheduling of volunteers.
• Responds to requests for reference information from library customers.
• Recommends books and audio/visual materials to customers related to area of assignment.
• Receive and process new materials or the collection.
• Perform collection maintenance tasks.
• Transition new books to standard locations.
• Update wayfinding resources.
• Assists and backs up other areas as assigned.
• May travel to attend meetings, conferences, and training.
• Performs other related duties as assigned.
• May be required to work extended hours on evenings and weekends.
• Regular and consistent attendance for the assigned work hours is essential.

Requirements

• Knowledge of library services, programs, research, and resources specific to area of assignment.
• Knowledge of the educational, developmental, and interest levels of different populations served.
• Knowledge of customer service methods and techniques.
• Knowledge of computers and related equipment, hardware, and software to perform data entry, review, retrieval, and research.
• Knowledge of City policies and procedures.

Skills

• Skill in effective oral and written communications.
• Skill in utilizing Internet web sites, professional publications, reference materials and technical assistance telephone numbers to find answers to technical and informational inquiries.
• Skill in resolving customer complaints and concerns.