PT Field Support Representative $18.50/HR
Job Summary
Dohrn Transfer is seeking a Part Time Field Support Representative at their Indianapolis IN Terminal. This position offers competitive pay starting at $18.50 per hour, along with a comprehensive benefits package.
About the Role
Join our team and become part of our dynamic growth and bright future. As a Field Support Representative, you will play a crucial role in supporting our operations and enhancing customer satisfaction.
Responsibilities
- Prepare paperwork for launching drivers
- Answer and direct phone calls regarding tracing, pickups, driver communication, and customer service
- Provide clerical support for Operations
- Complete daily reports for OS&D, payroll, driver hours, and attendance
- Contact customers to schedule appointments, residential, and driver collect/COD shipments
- Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
- Dispatch pickups to Drivers and answer Driver questions
- Check in drivers, ensuring their paperwork is intact and complete
- Collect and review all driver paperwork for accuracy
- Help educate drivers on proper paperwork completion
- Enter Driver Vehicle Inspection Report data
- Scan bills of lading, delivery receipts, manifests, strip sheets
- Image and index all documents to the central imaging system
- Work in Imaging
- Perform other data entry as needed
- Perform other duties as needed
Requirements
- Valid Driver License
- High School completion or equivalent
- Computer skills including Microsoft Office
- Data entry, 10-key and typing experience
- Detail-oriented, organized
- Excellent communication skills - verbal and written
- Excellent customer service skills
- Problem solver, self-motivated
- Ability to multi-task in a fast-paced environment and react to change productively
- Ability to work in a team as well as individually
- Excellent attendance
Benefits
- Comprehensive benefits package
- Competitive starting pay of $18.50 per hour
- Flexible scheduling options
- Opportunities for career advancement
Working Conditions/Physical Demands
This primarily sedentary role involves sitting most of the time. Occasional lifting, carrying, pushing, pulling, or moving objects may be required. Minimal hazardous or unpleasant conditions caused by noise, dust, etc. are present. Visual acuity, including regular use of items such as a computer screen or monitor, and manual dexterity, including repetitive motion of the wrists, hands, and fingers, are regularly required. Talking and hearing are required to communicate with and listen to others to share or receive information. Noise exposure may be occasional.