PT Daytime Dispatch

About the role

The Power Transport Daytime Dispatcher is responsible for coordinating and managing the daily transportation operations during business hours. This role involves scheduling and dispatching drivers, monitoring shipment progress, addressing delays, and ensuring that customer delivery requirements are met in a timely and efficient manner. The Daytime Dispatcher will work closely with drivers, customers, and the operations team to ensure smooth transportation operations throughout the day.

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Responsibilities

• Communicates with drivers.
• Promptly answers phone calls, emails, and messages to ensure proper communication and eliminate hold time for operators.
• Sends preplans to drivers and secures load commitments within a timely manner.
• Completes loaded and empty calls.
• Tracks operators’ performance from dispatch to delivery to ensure on-time services.
• Manages operator availability and updates drivers’ PTA accordingly and accurately.
• Responsible for optimizing performance of assigned drivers including: on-time pickup and delivery performance, Hours of Service (HOS) compliance, driver availability and scheduling preferences.
• Builds and maintains professional and positive relationships with Hirschbach operators and operations team members.
• Coaches drivers to identify opportunities for improvement and actively provides training/coaching needed to assist drivers in reaching their highest potential and performance.
• Collaborates with Safety department to ensure drivers are in compliance with all policies and are coached effectively to meet organizational company standards.
• Proactively identifies issues that may occur with an operator’s settlement or pay by working closely with Driver Payroll.
• Attends meetings related to Hirschbach operators and occasionally travels to