Dispatcher I Day Shift

About the role

As a 911 Dispatcher, you are the critical first link in the emergency response chain, serving as a lifeline for both citizens in distress and the responders in the field. You will transform high-pressure calls into actionable intelligence by providing life-preserving instructions and managing complex communications systems to ensure every second counts. This role is about maintaining calm in the eye of the storm to protect the safety of Laurens County.

Responsibilities

• Answer 9-1-1 and administrative lines, assess critical situations, and provide life-preserving instructions or de-escalation guidance until responders arrive on-scene.
• Determine call priority, dispatch appropriate law enforcement units, and track the real-time status of all on-duty units using computer-aided dispatch (CAD) systems.
• Operate National Crime Information Center (NCIC) terminals to process sensitive records—including missing persons and stolen property—while maintaining strict legal documentation and confidentiality.

Requirements

• High School Diploma or GED Equivalent is required.
• Prior experience in public safety, call centers, or customer service is highly desired.
• Ability to type at least 30 WPM.
• Exceptional ability to remain calm, multitask, and prioritize effectively in high-stress, high-volume environments involving life-threatening situations.
• Working knowledge of Laurens County roads, neighborhoods, and major landmarks.
• Proficiency with multi-line phone systems, radio computers, CAD software, and Microsoft Office products.
• Valid SC Driver’s License.

Qualifications

• Ability to pass certification exams for NCIC Full Function Operator, Emergency Medical Dispatch (EMD), and Public Safety Telecommunicator.
• Completion of Class 4 Certification with the SC Criminal Justice Academy.

Benefits

• Health & Wellness: SC PEBA State Health Plans, Dental Coverage (Basic & Plus Options), Vision Coverage (Full Vision options).
• Retirement & Security: Pension options with SCRS or PORS Enrollment, Life Insurance (Employer-paid basic), Disability options (short and long term).
• Time to Recharge: 13 paid Holidays, Annual Leave (vacation), Sick Leave (accrued monthly).
• Additional Perks: Tax Savings (HSA & FSA accounts for medical/dependent care), Supplemental Plan Options (Cancer, Accident, and Critical Illness).

More information about benefits options can be found at PEBA.