Dispatch Operator Day Shift

About the role

This entry-level healthcare position supports hospital operations as a PBX operator and Security dispatcher. You’ll answer calls, dispatch resources to emergencies, and serve as a front-line customer service agent. The role involves working with state-of-the-art technology, including software and surveillance equipment, as part of the hospital’s first responder network. On-call work may be required.

Responsibilities

• Keep customer service as the first priority in all interactions.
• Answer and respond to internal, external, and security dispatch call traffic.
• Interact with multiple software platforms to problem-solve and serve callers’ needs.
• Provide numbers, resources, and/or information to callers of all types.
• Complete documentation for all calls and service lines supported.
• Alert and activate resources for emergency codes, security issues, and staff/patient needs.
• Cover the Customer Navigation Center’s phones after hours, nights, weekends, and holidays.
• Activate mass notification calls, page on-call resources, and locate other needed assets.
• Monitor surveillance cameras, child abduction alerts, radio traffic, facility monitoring software, and panic alarms.
• Maintain documentation for security tasks, deploy resources to calls, and track their movement.
• Cover or take calls after hours for other service lines or call centers (e.g., Hope line, Cancer Center, Interpreters).
• Assist in training and precepting new staff.
• Help maintain department resources, service books, downtime resources, and flip charts.

Requirements

• High School Diploma or GED (required).
• Associate’s Degree (preferred).
• Entry-level position; on-the-job training provided (required).
• Call answering and radio dispatching experience (preferred).
• Hospital operator and/or security dispatching experience (preferred).