PT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service and contribute to the success of our retail stores.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
• Collaborate with the team to achieve monthly, quarterly, and annual sales targets, adhering to the brand’s policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, and resources.
• Assist customers in the fitting rooms, providing accurate sizing advice and maintaining store standards.
• Maintain store visual standards and adhere to company guidelines during floor sets, replenishment, and other operational activities.
• Support operational tasks such as floor sets, replenishment, and other duties as assigned.
• Participate in company trainings covering compliance, product knowledge, process training, talent development, and company initiatives.
• Effectively balance tasks, prioritizing the Ralph Lauren experience, and ensure the customer experience is always the top priority.
• Provide feedback to management on product feedback, category opportunities, or needs.
• Contribute to a professional and positive work environment, championing company core values and collaborating with colleagues to foster a cohesive and inclusive team.

Requirements

• Salary range: $15 - $20.57 hourly.
• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills, both with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexibility to work a variety of schedules including days, evenings, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexibility to work a variety of schedules including days, evenings, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Skills

• Excellent customer service skills.
• Strong organizational and multitasking abilities.
• Knowledge of fashion and styling.
• Ability to communicate effectively with customers and colleagues.
• Ability to work in a fast-paced, high-volume environment.

Benefits

• Professional development opportunities.
• Competitive salary range.
• Flexible scheduling options.
• Opportunities for advancement within the company.

Pay

• $15 - $20.57 hourly.

Schedule

• Variety of shifts including days, evenings, weekends, overnight shifts, and travel (as required).