PT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to achieving sales goals, and be part of a dynamic and inclusive community.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives to meet or exceed individual Key Performance Indicators (KPIs).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Utilize tools and resources to effectively drive performance and achieve monthly, quarterly, and annual sales plans.
• Connect customers via the Polo Connect program, demonstrating passion and knowledge of fashion and styling.
• Assist customers in the fitting rooms area, providing guidance on sizing and maintaining store standards.
• Maintain store standards, policies, and processes on both the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment. Must possess effective communication skills, the ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office, lift/climb up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for multiple hours, work flexible schedules including days, evenings, weekends, overnight shifts, and travel (as required).

Qualifications

Ability to effectively communicate with customers and store personnel. Must have the ability to work in a professional and positive manner, building and maintaining positive working relationships with customers, management, and co-workers.

Skills

Customer service skills, excellent communication, multitasking abilities, and the ability to work in a fast-paced environment.

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

$18 - $22 per hour, depending on experience.

Schedule

Flexible schedule to meet the needs of the business, which may include day, evening, weekend, overnight shifts, and travel (as required).