PSYCHIATRIC HOSPITAL INPATIENT COORDINATOR - 07022026-78949

About the role

This position is located at Middle Tennessee Mental Health Institute and is an on-site Full-Time position.

Responsibilities

• Develops job performance plans for subordinate staff to communicate responsibilities and expected outcomes of performance of their assigned job duties.
• Communicates with attorneys, law enforcement officials, court officials, and other appropriate individuals (e.g., family members, conservators) by written correspondence or telephone as necessary to respond to inquiries, comply with court-ordered requirements (e.g., reporting of evaluation results, patient status change or transfer notifications), explain/interpret policies and procedures or exchange information relevant to forensic admissions, evaluations, and treatment of individuals.
• Communicates with admitting physicians and other staff to provide or exchange information (e.g., provide referral information, obtain permission for transport of individual, provide key findings during the intake process, exchange information relevant to evaluation or treatment) as necessary to coordinate the patient admission/intake process; forensic admission, evaluation and treatment process; or other inpatient services.
• Calls periodic performance development meetings with assigned subordinates to communicate and develop job plans and provide performance feedback and developmental guidance.
• Makes oral reports to staff across multiple disciplines about findings and status of plans of corrective action for performance improvement.
• Reviews referral information, assessments, progress notes, group notes, or other relevant documentation to gather information needed to present a patient’s background and needs to treatment team.
• Talks with staff of community health agencies or hospitals to gather and exchange information relevant to referral and admission to a State psychiatric hospital (e.g., demographics, legal issues, insurance status, presenting problem, previous in-patient or out-patient history, medical issues, alcohol or drug abuse issues).
• Communicates with other staff about patients’ functioning to gather additional information that may be relevant to the treatment team process.
• Provides on-the-job training and performance feedback to assigned staff as necessary to ensure effective performance of their assigned job duties.
• Assigns and supervises the work of assigned staff to ensure that work is completed appropriately and timely.
• Analyzes the underlying principles, reasons, or facts by breaking down policies, procedures, and data to trends for patterns and identify opportunities for improvement.
• Attends and actively participates in evaluations of competency, mental condition at time of crime and/or committability with certified forensic staff.
• Enters admission and referral related information into hospital information system as necessary to initiate the admission process, provide confirmation information back to the referring agency, and document each episode (i.e., each pre-admission episode, pre-discharge episode and/or admission).
• Prepares and maintain records of court-ordered forensic referrals to ensure the admission and evaluation process occurs within the required time-frame.
• Writes narrative reports to document quality review findings and plans of corrective action for performance improvement.
• Records in written form the identified problems, goals, objectives, interventions and other input from treatment team members to create treatment plans and document treatment plan reviews.
• Conducts interviews of job candidates to gather information needed to make promotional or hiring decisions.
• Makes recommendations on human resources matters such as employment, promotion, demotion, transfer, or retention of staff.
• Plans and conducts classroom training with employees to provide information about the performance improvement process, treatment planning, forensic services, or other programs and services.
• Provides technical guidance regarding forensic services to hospital staff and outside agencies (e.g., courts, law enforcement, attorneys).
• Talks with staff involved in the treatment team process to offer guidance and provide feedback with regard to meeting the needs of the patient and adhering to standards.
• Observes staff in the performance of patient care activities to assess quality of care and safety of patients.
• Affirms the performance of assigned subordinates in accordance with established performance evaluation procedures.
• Schedules work and activities for patient treatment groups to ensure that patients are assigned to appropriate groups, group sizes are appropriate, and that schedules are available to both staff and patients.
• Creates and maintains a schedule for the development and review of treatment plans according to institute requirements.
• Schedules forensic evaluations of patients for competency assessment, mental condition at time of crime, committability, and risk appraisal.
• Schedules and facilitates meetings between attorneys and forensic patients.
• Monitors the work of assigned clerical and technician staff to check for accuracy and adherence to standards.
• Monitors admission activities and records (e.g., number of admissions from various counties, age and gender of individuals, type of admissions) to collect information necessary for process improvement.
• Monitors group leaders and other staff involved in group treatment to ensure that the appropriate groups are being provided as scheduled.
• Conducts reviews of group notes to ensure the appropriate and timely documentation of patient participation and progress toward treatment goals.
• Facilitates the treatment team process involving the development and review of the initial and master treatment plans according to institute policies and procedures.
• Communicates with staff about treatment team schedule to make sure required disciplines are present at treatment team meetings.
• Reviews all forensic progress notes, discharge summaries and forensic summaries for consistency, completeness, and compliance with departmental policies and procedures.
• Audits medical records and related documentation for quality of care and compliance with hospital standards.
• Reviews documents relevant to the treatment plan to check for compliance with standards.
• Talks with patients and/or conservators individually or in groups to educate them with regard to their treatment plan process or to provide therapeutic interventions.
• Explains admission documents to patients to assist them in completing necessary paperwork at time of admission to a State psychiatric hospital.
• Checks patient medical records to be sure all required information has been documented by staff.
• Checks documents received for pre-admission evaluation to verify that required forms have been completed correctly and that all essential information has been provided.
• Accesses computer records to verify the patient’s insurance status and check for any previous admissions to a state regional mental health institute.
• Utilizes various computer software (e.g., Microsoft Word, Excel, PowerPoint) to create text documents, graphs, charts, and tables as necessary to present information in reports.
• Operates scanner to create computer records of medical information for distribution to medical records and all other appropriate parties.
• Participates in state training and various job-related continuing education programs to enhance knowledge and job performance.
• Attends agency meetings to keep up to date on agency's vision, mission, goals, and implementation strategies.
• Inspects group rooms, patient bedrooms, bathrooms, seclusion restraint rooms, and other areas to check for cleanliness, appropriate lighting, safety concerns, or any other issues impacting patient care.
• Reviews documents received for pre-admission evaluation to identify key issues about the individual to be admitted.
• Monitors supplies and equipment and orders items as necessary for treatment groups to function effectively and efficiently.
• Identifies appropriate staff to participate on a team responsible for conducting mock audits in preparation for third-party surveys.

Qualifications

• Intermediate knowledge of human behavior and performance; individual differences in ability, personality and interests; learning and motivation; and the assessment and treatment of behavioral and affective disorders.
• Intermediate knowledge of applicable laws, rules, and policies relative to emergency in-patient mental health commitments, conservatorships, and/or court-ordered forensic evaluations.
• Intermediate knowledge of principles and processes for providing customer and personal service, including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions.
• Basic knowledge of computer software, including applications and programming.
• Basic clerical knowledge, including word processing, spreadsheets, managing records and files, and other office procedures and terminology.