Psychiatric RN Coordinator

About the role

The Psychiatric RN Coordinator position at AlohaCare is responsible for coordinating, monitoring, and ensuring appropriate and timely mental health, acute, and long-term care services for members across the continuum of care. This role also involves coordinating services inclusive of community services, promoting effective healthcare utilization, and assuming a leadership role within the Interdisciplinary Care Team (ICT).

Responsibilities

• Conduct face-to-face visits with CCS members for assessments, teaching, reviewing and administering ordered medications.
• Develop and provide training to agencies, community partners, and staff regarding behavioral health and medical health integration as well as clinical care for medical conditions such as Hypertension, diabetic care, and dressing changes.
• Facilitate member and provider authorization and access to services.
• Seek to resolve any concerns about care delivery or providers.
• Develop and provide community educational sessions for people with SMI, family of those with SMI, and community partners who work with those who may have SMI.
• Participate in IDT meetings.
• Act as liaison and member advocate between the member/family, physician, and facilities/agencies.
• Maintain accurate records of case management activities in the system using clinical guidelines.
• Ensure compliance with all state and federal regulations and guidelines.
• Adhere to regulatory compliance and quality guidelines as well as AlohaCare policies and procedures.
• Maintain AlohaCare's confidential information in accordance with AlohaCare policies, state and federal laws, rules, and regulations regarding confidentiality.

Requirements

• High school diploma or equivalent.
• Minimum of 5 years of experience in relevant healthcare with client care coordination responsibilities in Behavior health.
• License RN in the State of Hawaii.
• Minimum of 1 year of experience in working with a Severely Mentally Ill (SMI) population.
• Achieves results, builds trust, communicates effectively, is customer and quality focused.
• Strong interpersonal and facilitation skills with the ability to communicate with all levels of the organization.
• Strong, effective, and precise written and oral communication skills; speaks clearly and persuasively in positive or negative situations.
• Professional telephonic etiquette skills.
• Ability to solve problems, analyze, think critically, and make good judgments.
• Strong customer service skills and be able to work in a diverse, demanding, and evolving environment with strong conflict and problem resolution skills.
• Able to work independently with minimal supervision.
• Able to effectively work in a fast-paced and changing environment, manage multiple projects and priorities across multiple teams/projects and in a matrixed environment.
• Possesses excellent time management and organizational skills; dependable, enthusiastic, self-starting, and self-motivated.
• Uses time effectively, reacts professionally under pressure.
• Data entry experience with a high degree of accuracy and attention to detail.
• Experience in the operation of general office equipment to include PC, fax/copy machine, and phone system.
• Possession of a current valid Hawaii driver’s license and access to an insured automobile.
• TB Clearance.
• CPR or BLS Certification.

Preferred Requirements

• Bachelor’s or master’s degree or related field or equivalent combination of education and experience.
• Certified Case Manager (CCM).
• Minimum of 1 year of experience in current case management as a licensed professional.
• Experience in a managed care environment.