PSS / Patient Services Specialist - UW Medicine Primary Care at South Lake Union

Work Schedule

Full-time, 100% FTE (40 hours per week), Monday–Friday, 9:30 AM–6:30 PM, Day Shift

Department Description

Located on the corner of Dexter Avenue N. and Republican Street, UW Medicine Primary Care at South Lake Union offers primary care appointments six days a week. The clinic offers a full spectrum of primary care services (including family medicine and integrated behavioral health), obstetrics and gynecology, and sports medicine. Also located within the building are designated specialty care from the UW Diabetes Institute and the Karalis Johnson Retina Center.

Position Highlights

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

Primary Job Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
• Scheduling provider and ancillary service appointments
• Obtaining patient demographic, financial, and clinical information
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
• Other duties as requested

Requirements

• High school graduation or equivalent
• One year of healthcare, administrative, or customer service experience, or an equivalent combination of education and experience

About UW Medicine Primary Care

UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees. Compassion. Innovation. Excellence.

About UW Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

• Pay range: $24.30–$35.35 hourly
• Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
• Shift: First Shift (United States of America)
• Position type: Regular
• FTE: 100.00%
• Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance