PSR Surgery Scheduler GI

Location: Green Bay, Wisconsin (Tulip Lane-023)

This position is full-time, 40 hours per week, and includes full benefits.

About the role

The Patient Service Representative (PSR) Surgery Scheduler at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff, creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

Responsibilities

• Schedules outpatient surgeries and procedures upon receipt of provider orders or referrals.
• Coordinates communication between patients, family members, staff, and providers via phone, in person, or through MyPrevea.
• Directs patient concerns, inquiries, or complaints by receiving and routing messages to appropriate staff.
• Obtains and confirms accurate demographic and insurance/coverage information.
• Assists patients or callers with questions regarding policies, insurances, payments, or other financial needs.
• Works closely with the prior authorization team to review insurance and surgery eligibility; follows protocols for surgery reschedules if necessary.
• Collaborates with the clinical operations team to provide feedback regarding scheduling efficiencies and opportunities.
• Handles cash and collects required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures.
• Provides error-free and accurate daily batch and/or deposits to appropriate staff for processing.

Requirements

• High School Diploma and/or GED required.
• 3-5 years of experience in customer service, insurance, and/or healthcare preferred.

Skills and Abilities

• Proficient telephone and computer skills with clear and professional speaking abilities.
• Exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Empathetic and responsive to patients' needs by actively listening, asking appropriate questions, and continually looking for ways to improve service.