PSE In-Home Energy Assessment Program - Energy Auditor II

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all.

About the role

The Energy Auditor II is responsible for providing services directly to small business tenants, building owners, and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems through exemplary customer service. This role includes completing walk-through energy efficiency assessments, installing energy efficiency equipment and products, and deepening customer awareness of and participation in rebate programs and the utility’s energy efficiency program.

Responsibilities

• Promote the energy efficiency program to customers through the completion of scheduled energy assessments
• Work with building owners and property managers to provide energy efficiency advice and assist in participating in energy efficiency programs
• Deliver professional, high-quality services to utility customers
• Complete walk-through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building)
• Install energy-saving devices including energy-efficiency lighting, programmable thermostats, and hot water-saving devices
• Clearly explain and articulate energy assessment findings to building owners, including explanation of energy efficiency rebates
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers
• Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required
• Continuously drive improvements in quality, customer satisfaction, and productivity
• Mentor new Energy Specialists and conduct field training sessions via ride-a-longs
• Conduct, oversee, and assist in the resolution of escalations and service calls to the client’s satisfaction
• Conduct, at the direction of management, any re-trainings, refreshers, and/or ride-a-longs necessary for the improvement of individual Energy Specialists’ performance
• Assist the Field Supervisor in the creation of reports detailing program performance
• Discuss technical elements of energy-consuming equipment—i.e., lighting, HVAC, hot water systems, building and pipe insulation, and air sealing
• Enter data into spreadsheets and databases to determine energy savings and to manage current projects, which may also include collaborating with engineers as required
• Maintain professional appearance appropriate for a representative of our organization and the utility
• Build quick rapport with customers and initiate conversations regarding energy usage at the facility
• Provide written summary reports directly to the customer and summary reports to the client/Program Manager when required
• Work in a team atmosphere and collaborate on continuous improvement of operations
• Lead presentations promoting energy efficiency programs for targeted groups
• Perform direct installation of faucet aerators, LED lamps, and other direct install measures in qualified customer facilities
• Conduct inventory counts and submit inventory reports as requested by management
• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas, including proper storage of product and recycling materials
• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly
• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request
• All other duties as assigned

Requirements

• Associates degree or equivalent experience
• 1 year of experience demonstrating above-average performance as an Energy Auditor I or equivalent experience
• One of the following:
  • Residential building construction
  • Heating and Air Conditioning System install, sales, or service
  • Other energy efficiency designations or certificates, including:
    • Advanced Home Energy Professional (HEP)
    • Building Analyst
    • Envelope Professional
    • Residential Building Envelope Whole House Air Leakage Controller Installer
    • Heating
    • Air Conditioning and Heat Pump
  • Air sealing and building insulation experience
  • Customer Interview & Sit Down – articulate findings and recommendations
• BPI Fundamentals or above is required
• Two years of previous related work experience
• 1–2 years of experience in marketing, community organizing, or a related field (preferred)
• Other experience may be required, based on specific program guidelines

Skills

• Strong interpersonal, interviewing, and communication skills
• Ability to handle a wide work variety and work in a fast-paced environment
• Strong data entry skills in entering information in tracking systems/databases
• Home Energy Specialist
• Building Science & HVAC
• Assessment and Visual Inspection
• Customer Interview & Sit Down – articulate findings and recommendations
• BPI Fundamentals or above is required
• Detail-oriented, organized, self-starter, and ability to prioritize workload
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook
• Ability to communicate effectively, both verbally and in writing, with customers, clients, and employees
• Knowledge of mathematical concepts such as fractions, percentages, and ratios
• Willingness to work evening and weekend hours as needed
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver’s license

Travel Requirements

Willingness to travel up to 75%