PSE Home Electrification Assessment Program - Energy Auditor II

About the role

The Energy Auditor II role at Franklin Energy involves providing expert advice and coordination for various energy efficiency programs. This includes conducting walk-through energy assessments, installing energy-saving devices, and educating customers about available rebates and programs.

Responsibilities

• Promote the energy efficiency program to customers through the completion of scheduled energy assessments
• Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs
• Deliver professional, high-quality services to utility customers
• Complete walk-through energy assessments of properties identifying key natural gas and electric saving opportunities
• Install energy-saving devices including energy efficiency lighting, programmable thermostats, and hot water saving devices
• Clearly explain and articulate energy assessment findings to building owners, including explanations of energy efficiency rebates
• Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and the business activities of its customers
• Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required
• Drive improvements in quality, customer satisfaction, and productivity
• Mentor new Energy Specialists and conduct field training sessions via ride-a-longs
• Conduct, oversee, and assist in the resolution of escalations and service calls to the client's satisfaction
• Conduct, at the direction of management, any re-trainings, refreshers, and/or ride-a-longs necessary for the improvement of the individual ES's performance
• Discuss technical elements of energy-consuming equipment, such as lighting, HVAC, hot water systems, building and pipe insulation, and air sealing
• Enter data into spreadsheets and databases to determine energy savings and to manage current projects, which may also include collaborating with engineers as required
• Maintain professional appearance appropriate for a representative of our organization and the utility
• Build quick rapport with customers and initiate conversations on-site regarding energy usage at the facility
• Provide written summary reports directly to the customer and summary reports to the client/Program Manager
• Conduct inventory counts and submit inventory reports as requested by management
• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas
• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly
• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request
• Perform other duties as assigned

Requirements

• Associates degree or equivalent experience
• One year of experience demonstrating above-average performance as an Energy Auditor I or equivalent experience
• One of the following: Residential building construction, Heating and Air Conditioning System install, sales or service, Other energy efficiency designations or certificates including: Advanced Home Energy Professional (HEP), Building Analyst, Envelope Professional, Residential Building Envelope Whole Hose Air Leakage Controller Installer, Heating, Air Conditioning and Heat Pump, Air sealing and building insulation experience
• BPI Fundamentals or above is a requirement
• Two years of previous related work experience
• One to two years of experience in marketing, community organizing, or a related field (Preferred)
• Other experience may be required, based on specific program guidelines
• Required skills, knowledge, and abilities: strong interpersonal, interviewing, and communication skills, strong data entry skills, proficiency in Microsoft Office, ability to communicate effectively both verbally and in writing, knowledge of mathematical concepts, willingness to work evening and weekend hours as needed, committed to diversity and inclusion, reliable transportation, valid driver's license, willingness to travel up to 75%

Position Requirements

• Education and Experience: Associates degree or equivalent experience, one year of experience demonstrating above-average performance as an Energy Auditor I or equivalent experience, BPI Fundamentals or above is a requirement, two years of previous related work experience, one to two years of experience in marketing, community organizing, or a related field (Preferred), other experience may be required, based on specific program guidelines
• Skills, Knowledge, and Abilities: Strong interpersonal, interviewing, and communication skills, must be able to handle a wide work variety and work in a fast-paced environment, strong data entry skills in entering information in tracking systems/databases, home energy specialist, building science & HVAC assessment and visual inspection, customer interview & sit down – articulate findings and recommendations, proficient in Microsoft Office, specifically Word, Excel and Outlook, ability to communicate effectively, both verbally and in writing with customers, clients and employees, knowledge of mathematical concepts such as fractions, percentages and ratios, must be willing to work evening and weekend hours as needed, committed to diversity and inclusion, reliable transportation, valid driver's license, willingness to travel up to 75%