PSA Service Sales Representative 2

About Us

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. With over 140 years of experience, Johnson Controls delivers performance where it matters, backed by advanced technology, lifecycle services, and an industry-leading field organization.

Role Overview

The Service Sales Representative drives service agreement sales within the commercial building systems market. Success in this role comes from building trusted customer relationships, understanding service needs, developing accurate proposals, and closing business that supports both customer outcomes and sales plan objectives.

Responsibilities

• Promote and sell service agreements for commercial building systems, including fire alarm, suppression, sprinkler, security, sound, communication, and inspections.
• Establish contact with prospects and qualify potential buyers of service contracts through scheduled sales calls, lead follow-up, and targeted marketing strategies.
• Build positive ongoing relationships with customers and develop a clear understanding of their needs and service priorities.
• Create and execute sales strategies that align Johnson Controls service offerings with customer requirements.
• Close sufficient sales to meet sales plan objectives and maintain an active proposal backlog.
• Conduct building surveys to support estimate development and proposal accuracy.
• Maintain accurate records of sales activity, correspondence, competitive activity, and expenses.
• Submit required sales reports in an accurate and timely manner.
• Support the service department by generating leads for service or equipment/device upgrades.
• Approach every opportunity with accountability, integrity, and a focus on safety and customer trust.
• Stay close to the work by listening carefully, conducting thorough building surveys, and translating customer needs into practical service solutions.
• Use disciplined prospecting, consistent follow-up, and clear communication to move opportunities through the sales cycle.
• Work as one team with service and internal partners to remove obstacles and support long-term customer relationships.
• Look for ways to improve every day by keeping pipeline data current, strengthening proposals, and learning from customer feedback.
• Manage your time well in a matrix environment where performance is measured by quota attainment and sales execution.

Qualifications

• Degree or equivalent work experience (5 years).
• Minimum of 5 years of B2B sales experience.
• Experience selling a service, intangible, or technical product.
• Experience prospecting, qualifying, solution selling, and closing deals.
• Ability to work in a matrix environment with minimal direction and meet quota-based performance expectations.
• Professional communication, interpersonal, and time management skills.
• Proficiency with personal computers, including Windows and Oracle systems.
• Ability and willingness to work as a teammate and collaborate effectively with others.

Nice to Have

• Bachelor’s degree in a technical or business discipline.
• Experience in the commercial building systems or related industry.
• Salesforce proficiency.

Benefits

• Competitive salary.
• Paid vacation, holidays, and sick time, including 15 days of vacation in the first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care, available day one.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• On-the-job and cross-training opportunities.

Pay

Hiring salary range: $44,500 - $66,850. Salary is determined by education, experience, knowledge, skills, abilities, internal equity, and alignment with market data. This role also offers a competitive Sales Incentive Plan based on volume and margin on a project, quarterly, and annual basis.