PS Outpatient Svcs. Specialist

About the role

This position is perfect for someone who loves working with people, thrives in a fast-paced environment, and wants to support children and families in a busy clinic setting. You'll receive on-the-job training and develop skills in medical systems like EPIC, patient interaction, scheduling, and more—all while working with a fun, supportive team that makes a real impact every day. You'll primarily serve patients at our Salt Lake and Lehi locations, with occasional coverage in Layton and Provo as needed. Best of all—no weekends required!

Responsibilities

• Participate in on-the-job learning across a variety of topics within pediatric orthopedics—including diagnoses, procedures, and workflows—so you can grow your knowledge and confidence over time.
• Work collaboratively with team members across all departments—we rely on and learn from each other every day.
• Use EPIC to schedule appointments, complete registration, check patients in/out, and manage work queues.
• Triage patient phone calls and referrals (paper and electronic) to ensure patients are scheduled in the correct clinics.
• Collect co-pays and assist with prior authorizations for procedures.
• Deliver excellent customer service to patients and families, both in person and over the phone.
• Apply newly learned clinical knowledge to your daily tasks in a fast-paced environment where every day brings something new.
• Keep things moving efficiently while staying kind, organized, and detail-oriented.

Minimum Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver's license at time of hire may be required in some areas.
• This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Someone who thrives in a fast-paced, dynamic clinic and is excited by the opportunity to learn something new every day.
• A flexible team player who is open to change, eager to grow, and motivated to apply new knowledge in real time.
• A strong communicator who brings professionalism, empathy, and enthusiasm to patient interactions and team collaboration.
• Someone who values teamwork, asks questions, and contributes to a culture of continuous learning and support.

Schedule

Monday-Friday

Pay

Pay Rate Range: 22.57