Provisioning Specialist

About the role

Provisioning Specialists supporting the Enterprise VHA Provisioning Capability serve as the front-line processing function for the enterprise VHA Post Go-Live provisioning capability, receiving, validating, and processing end-user provisioning requests submitted by site User Role Assignment Coordinators (URACs) and other requesters. They are expected to become proficient in the Oracle Health (Cerner Millennium) provisioning workflow, ancillary application requirements, and special-case processing, and will report to the Provisioning Operations Manager.

Responsibilities

• Receive, validate, and process provisioning requests submitted through the MS Teams Request Feed and provisioning request template repository.
• Add required identifiers (EDIPI, FedID, SecID) to provisioning requests, as applicable.
• Check the end-user's record in the latest User Access Report (UAR) to confirm the requested access does not already exist.
• Submit service records (SRs) to Oracle Health via eService and notify requesters and URACs of completion or deficiencies.
• Process special-case and ancillary application provisioning requests (e.g., Health Data Intelligence, CareAware/iCommand, Cerner Direct, iAccess, Dual End-User DoD/VA), following the special-considerations requirements for each.
• Maintain and follow SOPs for each supported application, escalating deficiencies or non-responsive requesters per established timelines.
• Update the MS Teams Planner Request Dashboard and MS Teams Request Feed with request status, SR numbers, and resolution comments.
• Notify requesters of deficiencies, inaccuracies, or missing approvals, and follow up with fellow URACs when a requester is unresponsive.
• Ensure timely, accurate processing of assigned provisioning requests, including identifier validation and SR submission via eService.
• Maintain consistent status updates in the MS Teams Request Feed and Planner Request Dashboard for each assigned request.
• Accurately handle