Provider Relations Specialist- NJ
Provider Relations Specialist Position Overview
As a Provider Relations Specialist, you will cultivate and manage referring provider relationships within a designated territory. You will collaborate with the client's treatment team, internally and externally, to provide comprehensive care coordination. You will also act as an internal liaison to foster and enhance the experience and outcomes for their clients and families.
How Provider Relations Specialist Empower Recovery
Ensures the coordination of communication as an integral part of the treatment team, joining internal and external care providers to provide an ideal level of communication and a concierge level of client experience.
Builds and deepens professional relationships, acts as an “eyes and ears” back to the company, and provides a reciprocating connection between the program and the eating disorder community.
Drives territory initiatives with a self-motivated, self-governed approach; holds oneself accountable to tangible business and relational results through diverse, persistent outreach efforts.
Ensures our client’s and colleague’s perspectives are the driving force behind business decisions and activities, while establishing professional credibility by immersing themselves in their respective communities.
Role Responsibilities
Demonstrate professionalism in interpersonal, verbal, and written communication skills with colleagues, clinicians, and all referral sources.
Analyze territory, develop a comprehensive outreach plan, and implement strategies to win back business, retain established, and grow existing professional referral database.
Develop and execute a written quarterly and annual business development plan within the designated territory to meet or exceed targets.
Conduct face-to-face meetings with key decision-makers to uncover needs, address barriers to treatment, and create community partnerships.
Create opportunities to increase awareness of our services among providers to increase program reach.
Plan and attend conferences/networking events on behalf of The Emily Program.
Plan and execute presentations and tours, customize them to the target audience.
Respond immediately to service and referral inquiries and provide support the referring professional and the family, from the first call through admission, ensuring communication and care coordination.
Participate in Quarterly field rides with VP, Clinical Outreach.
Manage expenses and company credit card tasks as designated by supervisor/administrator.
Professional Qualifications
2+ years’ experience working in sales, business development, or account management.
Experience working in behavioral health or eating disorder outreach is preferred but not required.
Experience working with Salesforce or similar CRM tools is preferred but not required.
A current, valid S. Driver’s License.
Reliable transportation.
Education Qualifications
Bachelor’s degree, preference for a degree in marketing, communications, psychology, or social work, but not required.
In the absence of a bachelor’s degree, high school diploma in addition to 4+ years of relevant experience.
Clinical background preferred but not required.