Provider Relations Specialist

General Summary

Serves as a senior Human Resources (HR) consultant and subject matter expert supporting employee relations for employed physicians and advanced practice providers (APPs) within the Medical Group.

Responsibilities

• Serves as the primary HR advisor for physician and APP employee relations matters, including performance concerns, professionalism issues, grievances, complaints, conflicts, and workplace conduct issues.
• Leads or supports workplace investigations involving providers, including allegations of misconduct, behavioral issues, policy violations, and professionalism concerns.
• Provides guidance on progressive discipline, corrective action, performance improvement plans, and documentation standards.
• Conducts interviews, gathers documentation, analyzes findings, and prepares investigation summaries and recommendations.
• Ensures investigations and corrective actions are timely, thorough, confidential, and defensible.
• Partners with Legal on complex provider relations matters.
• Collaborates with Provider Compensation when employee relations actions intersect with compensation or contract terms.
• Safeguards consistent application of HR policies, Medical Group standards, and employment agreements.
• Tracks provider relations activity and trends; provides insights to leadership.
• Provides training and tools for leaders on provider performance management and investigations.

Qualifications

• Minimum Education: Bachelors Degree in Human Resources, Business Administration, Healthcare Administration, or related field
• Required Work Experience: 7 years of progressive HR experience with significant employee relations and investigations experience; Experience supporting physicians and/or advanced practice providers
• Preferred Work Experience: Experience in a large healthcare system or medical group
• Preferred Certifications: Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), SHRM Certified Professional (SHRM-CP), SHRM Senior Certified Professional (SHRM-SCP)