Provider Relations Specialist

Provider Relations SpecialistAbout CompanySamaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom. SummaryTo serve the members of Samaritan Ministries International (SMI) by performing duties acting as a liaison between members of Samaritan Ministries and healthcare providers, including negotiating prices, investigating and resolving provider related issues, building relationships with providers, and gathering information on need issues from providers when direct contact is required. In addition, PR Specialists assist members in making cost effective and fair priced medical provider choices, and help ensure that member shares are used exclusively for appropriate shareable medical expenses. CompetenciesPlanning and OrganizingFostering CommunicationAttention to DetailDigital LiteracyManaging ResourcesActing with Integrity, Empathy, and CompassionCollaborating with OthersNeighbor FocusPursuing ExcellenceNegotiatingProblem Solving Key ResponsibilitiesNegotiate fair prices with providers on behalf of Samaritan membersEducate providers on Samaritan Ministries to get service for membersWork as a liaison for SMI by conducting need/bill reviews, and data gatheringGraciously investigate situations where a member may have misused funds and, when applicable, work with the member to recover the fundsServe as the initial contact for potential agreements with providerBe available for providers who wish to speak with SMI about questions or concerns that they haveInitiate payment plans for members when necessary to repay the MembershipWork through concerning billing situations for the purpose of assisting in members’ payment of bills to their providerCorrespond through phone and email in a professional, friendly, and knowledgeable manner with health care providers and SMI members.Maintain current knowledge of SMI sharing programs, products, program guidelines, and processes.Assist and /or lead special projects to improve team processes that ensures thoughtful and efficient growth to cultivate a better member experience and savings for the ministry.Provide Christ-centered encouragement and grace filled counsel to members and providers.Coordinate member and ministry business and workflows with various third party vendors utilized by the ministry to serve members.Pray for members and participate in team prayer meetings Qualifications and ExperienceTwo-year degree from an accredited university or the equivalent combination of education and experience. (College diploma)Prior healthcare, sales, or customer service experience preferred.Staff are required to possess applicable knowledge to bring value to SMI in this role, know and utilize resources well, ask questions to ensure full understanding, gain and retain knowledge to keep up with changes, and accept and engage with training to grow knowledge for current and future responsibilities.Knowledge of SMI Programs and GuidelinesKnowledge of SMI Internal Policies and Procedures (Intermediate) (particularly the needs processing and billing processes (Intermediate))Knowledge of Healthcare common practices and terminologyNegotiating techniques (Intermediate)Fair pricing calculations (Intermediate)Medical billing process (Intermediate)Case Agreements processUpfront sharing loan processing in coordination with third party vendorsSoftware: Microsoft (Intermediate) Office (especially Excel (Intermediate)), Groundhog (Intermediate), Dash (Intermediate), Five9 (Intermediate), Zoho Desk (Intermediate)Fair pricing tools (Intermediate) such as HCBB (Intermediate), Definitive Health (Intermediate), and AHD (Intermediate). Additional InformationTasks are normally conducted in a regular office environment, requiring use of computer and mouse and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods. If an other than on-location work situation is approved (i.e. hybrid or remote), the employee must work in an appropriately professional and secure environment.Staff will observe safety principles while performing the duties of the position.May need to lift and move items up to 35 lbs on occasion.Staff must perform work in a dedicated space that is free from distractions and interruptions, where others cannot view their work or overhear conversations.Remote Staff must have an approved internet speed, latency, and jitter by the SMI IT Department.Staff will be provided with equipment that is necessary for the position, and the equipment is unable to be used for non-business uses.Remote staff are unable to operate as a primary caregiver while working remotely. ***Primary caregiver is defined as when a staff member is operating as the primary responsible person in a home with children under 14 or providing care to anyone needing intermittent or constant attention and/or supervision.Staff are encouraged to keep cameras on during virtual meetings to foster engagement, enhance communication, and strengthen team rapport.Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours are standard during the workweek (Monday - Friday) with potential, but rare, need for evening or weekend work.This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions. Pay Range: $19.70-$27.20 Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education.Benefits Include:Performance-based incentive paySMI Membership with monthly healthcare bonusHealth Insurance: MEC plan with employer HSA contribution401K Retirement plan with employer contributionLife InsuranceShort-term disabilityDependent Care Flexible Spending AccountTime Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days + 80 hours accrued for 48 weeks)Health club or home workout benefits for participating staffFormal staff development and leadership trainingSpiritual support and counseling through our staff support officeRepeatedly certified as a Best Christian Workplace