Provider Relations Account Manager

Position Summary

HOMELINK, a VGM Group company, is seeking a Provider Relations Account Manager to support and manage relationships with the HOMELINK provider network. Responsibilities include maintaining strong business relationships, engaging with providers, collaborating with cross-functional teams, and addressing service and non-service issues.

Key Responsibilities

• Maintain strong business relationships with HOMELINK’s provider network through ongoing customer service, engagement efforts, trust building, and communication
• Engage with providers ranging in size from one-location to national footprints within the HOMELINK network of providers
• Collaborate with network development executives and other cross-functional team members to determine areas of focus for network development
• Review new business opportunities and overall needs with leaders of each department including but not limited to Physical Therapy, Diagnostic Imaging, Hearing Healthcare, DME, Transportation, Home Modification, and more
• Conduct and lead regular stewardship meetings with provider partners
• Avoid or minimize service and non-service issues with networks and payers
• Act as a liaison between HOMELINK providers and HOMELINK operations
• Aid in building and maintaining networks of quality, credentialed providers
• Communicate effectively and professionally via phone, email, and other communication platforms to best serve HOMELINK providers and answer inquiries in a timely manner
• Attend and exhibit at conferences and trade shows as needed
• Assist with new employee training

Qualifications

• High school diploma/GED desired
• Bachelor’s degree or equivalent professional experience preferred
• Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements
• Ability to work in a fast-paced, constantly changing environment
• Exemplary communication skills with the ability to effectively communicate via phone, email, and various communication platforms
• Strong organization, prioritization and time management skills with a keen attention to detail
• Knowledge of various healthcare industry billing and/or coding terminologies such as ICD-10, HCPCS, CPT, modifiers, and various Medicare LCDs

Physical Requirements

• Working at a physical desk, moving about the office and facility as needed for work
• Operation of office machinery and equipment
• Visual abilities to include reading, distance vision, and peripheral vision