Provider Onboarding Specialist I

About the role

Reports To: Director, Product
Department: Product & Engineering - Provider Relations
Location: Cincinnati, OH
Position Status: Salary Exempt

What You'll Do

• Working from prioritized queues, proactively reach out to providers who are not fully onboarded into the system.
• Provide dedicated support as the primary point of contact for providers during their initial ramp-up period, ensuring successful completion of their first DMG assignments.
• Understand providers’ common hurdles to onboard and tailor your support to overcome each.
• Collaborate on team processes and resource development to accelerate provider onboarding velocity and improve overall success rates.
• Collaborate with leadership to align onboarding workflows with company revenue goals and strategic growth targets.
• Maintain accurate records of onboarding efforts and client interactions.
• Provide insights and feedback on market intelligence, competitor activities, and client needs.
• Develop and implement process improvements to enhance operational efficiency.
• Communicate effectively with internal teams to share progress and priorities.

What You Need

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred but not required.
• 1-3 years’ proven experience in client relationship or sales-related roles, preferably in facility management or related industries.
• Excellent oral and written communication skills, multi-task oriented.
• Proficiency in using CRM type software.
• Strong understanding of facility management services and industry best practices.
• Exceptional client relationship management skills.
• Ability to work in an entrepreneurial environment and work as part of a quota-driven team.
• Lives Divisions Basics.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Company Culture

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Benefits

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Equal Opportunity Employer

DMG is an equal opportunity employer.