Specialist Provider Onboarding

About the role

The Provider Onboarding Specialist plays a pivotal role in enhancing the provider new-hire experience by managing a comprehensive onboarding process. This role involves process optimization, stakeholder management, and compliance oversight, as well as supporting strategic improvements for status changes and off-boarding policies and procedures.

Responsibilities

• Oversees and enhances provider pre-hire and onboarding checklists, ensuring timely completion and process efficiency.
• Serves as the primary liaison for leadership, practice managers, and new providers, delivering updates and resolving complex onboarding issues.
• Develops and implements process improvements to streamline onboarding, status changes, and offboarding workflows.
• Coordinates and collaborates with various stakeholders, including NYPMG Physician Services, NYPH Administration, Human Resources, Physician Recruitment, University Departments, Marketing, Medical Staff Office, Payer Enrollment, Business Development, and leaders to facilitate a comprehensive, seamless onboarding process for all new providers.
• Proactively identifies potential delays in the onboarding process and takes corrective action to avoid disruptions.
• Escalates and resolves high-priority issues and works cross-functionally with all stakeholders to ensure seamless onboarding.
• Conducts onboarding training sessions for internal stakeholders to improve onboarding compliance and efficiency.
• Ensures adherence to state, federal, and organizational policies regarding provider credentialing, enrollment, and onboarding.
• Coordinates provider off-boarding activities, including notifications and system deactivations, to align with Corporate Compliance requirements.
• Manages confidential provider and practice-related information with the highest level of discretion.
• Leads onboarding projects and initiatives aimed at enhancing provider experience and reducing time-to-productivity.
• Assists in the creation and refinement of onboarding, offboarding, and status change practices, including process and policy development to ensure alignment with organizational goals and regulatory standards.
• Tracks key onboarding metrics (e.g., time-to-productivity, credentialing timelines, provider satisfaction) and generates reports for leadership to identify trends and areas for improvement.
• Trains and mentors onboarding coordinators, ensuring understanding of best practices and compliance requirements.
• Performs other special projects and duties as assigned.

Requirements

• Bachelor’s degree or equivalent work experience.
• Advanced training or certification in healthcare administration or project management.
• 5+ years of healthcare experience, preferably in a physician practice or credentialing setting.
• Proven experience in project management and process optimization.
• Strong customer service, organizational, interpersonal, and communication skills.
• Experience working cross-functionally with senior leadership and multiple departments.
• Ability to manage high-priority tasks in a fast-paced environment.

Benefits

Join a healthcare system where employee engagement is at an all-time high. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life, fostering a culture of respect, belonging, and inclusion.

• Competitive base pay with recognition for experience, education, and licensure.
• Countless opportunities for personal and professional growth.
• Dynamic environment that embraces every person.

Pay

Salary Range: $74,000–$111,000/Annual

Schedule

This role requires on-site presence (variable by role). All employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses.