Provider Onboarding Specialist

About the role

The Provider Onboarding Specialist coordinates onboarding activities for newly hired providers to support timely, compliant, and well-organized transitions into practice. This role serves as a primary point of contact for providers and internal partners, ensuring onboarding tasks, documentation, and operational readiness requirements are completed accurately and within established timelines.

Responsibilities

• Coordinates provider onboarding activities following offer acceptance and serves as a primary contact for onboarding-related questions.
• Utilizes onboarding systems and tools to submit applications, track progress, and maintain accurate documentation.
• Monitors onboarding milestones across credentialing, licensing, enrollment, and operational readiness workstreams to support timely provider start dates.
• Communicates regularly with providers and internal stakeholders to provide status updates and ensure completion of required tasks.
• Collaborates with licensing, credentialing, and payer enrollment teams to gather and process required documentation.
• Identifies routine onboarding delays or issues and escalates concerns to leadership as appropriate.
• Coordinates onboarding meetings, communications, and checklists to ensure consistent processes across locations.
• Partners with operational teams to confirm site readiness, including scheduling, access, equipment, and orientation logistics.
• Maintains onboarding records, tracking metrics, and documentation to support reporting and process improvement.
• Participates in efforts to standardize workflows and enhance onboarding efficiency.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Requirements

• Bachelor's Degree in Healthcare Administration, Business, or related field required
• A combination of education and related experience may be considered in lieu of a degree
• 2-4 years of experience supporting provider onboarding, credentialing, healthcare operations, or related administrative workflows required
• Experience working with onboarding, HRIS, credentialing, or workflow tracking systems to maintain records and monitor progress preferred

Skills

• Knowledge of provider onboarding, credentialing, licensing, and payer enrollment processes within healthcare organizations.
• Ability to manage multiple onboarding workflows and prioritize tasks in a deadline-driven environment.
• Strong organizational and documentation skills with attention to detail.
• Ability to communicate effectively with providers and cross-functional teams.
• Ability to follow established procedures and escalate issues appropriately.
• Proficiency with Microsoft 365 and onboarding, HRIS, or workflow tracking systems.