Provider Liaison

Location: Palm Springs, CA • Hybrid (3 days in office, 2 days remote after training; subject to departmental needs) • Duration: ASAP through 12/31/2026 • Dress Code: Business Casual

About the role

Our healthcare organization is seeking a Provider Liaison to support provider offices by ensuring they receive timely quality performance reports, assisting with quality measure initiatives, and serving as a key point of contact for assigned providers. This role combines provider relations, administrative support, and member outreach to help improve healthcare quality outcomes.

Responsibilities

• Provide Primary Care Provider offices with timely and accurate quality performance reports via email, phone, and Zoom meetings.
• Answer incoming emails, faxes, and phone calls from assigned provider offices.
• Build and maintain positive relationships with providers and office staff.
• Monitor and audit quality measure completion by reviewing systems such as LabCorp, RadNet, NextGen, and qHMO.
• Conduct outreach to members by phone and Artera to support completion of quality measures and preventive care services.
• Assist with resolving provider questions and concerns related to quality reporting and compliance.
• Support provider education on quality measures and reporting tools.
• Document all activities and communications in the electronic medical record (EMR).
• Perform general administrative duties including scanning, printing, faxing, and data entry.

Requirements

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in a healthcare or managed care environment.
• Strong customer service and communication skills.
• Proficient computer and data entry skills.
• Experience performing administrative tasks such as scanning, printing, and faxing.
• Ability to manage multiple priorities and work independently while maintaining attention to detail.

Ideal Candidate

• Experience working with physicians, provider offices, health plans, or healthcare organizations.
• Comfortable communicating with both providers and patients.
• Organized, professional, and service-oriented.
• Knowledge of healthcare quality measures, EMR systems, or managed care is a plus.

Schedule

Monday-Friday, 8:00 AM - 5:00 PM

Pay

$23.00/hour

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)