Provider Liaison

General Summary

Under general supervision, the Provider Liaison is responsible for analyzing the provider’s eligibility and documentation in accordance with county and state guidelines. The Provider Support Liaison provides eligibility and documentation assistance, maintains file accuracy, and responds to inquiries from childcare providers regarding requirements and procedures of CCFA programs.

Essential Duties And Responsibilities

• Provider Processing (50%)
• Customer Service (30%)
• Data Entry and Administration (20%)

Job Specifications

• Minimum Required Education / Experience: Associate’s degree in the field of Child Development, Social Work, Family Studies, or related field; or High School diploma or equivalent and 2 years of relevant work experience
• Technical Requirements:
• Demonstrated proficiency and experience with Windows-based programs and data entry.
• Travel: Some travel/business related driving required; Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required.

Background & Health Clearance Requirements

• Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting.
• Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
• Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
• Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22,101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
• Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
• CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866)
• Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)

Preferred

• Bilingual: Ability to converse, read, write and/or translate in English and Armenian / Spanish in order to provide program information in the client's preferred communication method.
• Experience working with program-eligible families and children, a plus.

Pay

$21.00 per hour

Schedule

Hybrid schedule. Regular Full-time schedule; and overtime hours may be required at times.

Work Environment

Office work environment; ambient temperature, moderate noise levels, indoor.

Benefits

• Competitive compensation package
• Robust benefit offerings - Medical, Dental, Vision, and Voluntary Life Insurance Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy - Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation - You can apply for Public Service Loan Forgiveness!

About the Role

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!